Program Support Associate

About Johnstone Supply North America’s leading wholesale distributor of HVACR equipment, parts, and supplies. With over 470 distributor branches and six distribution centers, we partner with industry giants such as Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu to deliver world‑class products, technical expertise, and quality service to contractors.

• Drive Johnstone Supply NJ’s customer sales program initiatives.
• Work with the sales operations team to implement all sales and marketing programs and enhance the customer communication experience.
• Collaborate with individuals at all levels of the company to support a collaborative vision and execute revolutionary programs that engage customers.
• Provide administrative support, conduct research, follow up with customers, create reports, and maintain spreadsheets to deliver insights on markets, competitors, and campaign effectiveness.
• Process and manage submissions, applications, and documentation for company programs and activities.
• Assist with logistical planning and internal communications, including newsletters, memorandums, and regional documents.
• Participate in showroom merchandising strategy development and the creation of marketing materials such as emails, presentations, newsletters, and collateral.
• Gather market intelligence to support research on brand perceptions, customer needs, market penetration, and competitor analysis.

• Bachelor’s degree in sales, marketing, communications, or related field.
• 1–2 years of experience in marketing, account management, or a business support function.
• Familiarity with the HVAC industry and HVAC products preferred.
• Proficient with Microsoft Office Suite and reporting software; experience with ERP, business intelligence, and web analytics tools is a plus.
• Excellent English language, written, and verbal communication skills.
• Highly organized, disciplined, and self‑motivated with strong enthusiasm for both big picture goals and day‑to‑day tasks.
• Knowledge of sales, business, and marketing processes with the ability to contribute to planning and strategic thinking.
• Outgoing personality with strong communication skills and a customer‑focused mindset.

• Safety:
  Prioritize safety for all employees and clients.
• Customer Focused:
  Anticipate and respond quickly to customer needs.
• One Team:
  Collaborate, share strengths, and achieve common goals.
• Own It:
  Act with urgency, integrity, and pride, ensuring things are done right the first time.
• Innovate:
  Embrace and drive continuous improvement and customer‑valued solutions.

• Competitive wage with an annual salary range of $60,000–$75,000.
• Medical, dental, and vision coverage.
• 24/7 virtual care/telehealth.
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA).
• Competitive Paid Time Off (PTO).
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay with immediate vesting.
• Paid parental bonding time.
• Employer‑subsidized life, short‑term and voluntary long‑term disability, accident, critical illness, and hospital indemnity insurance.
• Employee Assistance Program (EAP) and wellness program with reduced medical cost opportunities.
• Tuition reimbursement and employee referral bonus program.
• Employee service milestone recognition program.

City:
Cranford
State:
New Jersey
Salary Range: $60,000–$75,000

EOE & E-Verify Participating Employer.