Ocean Import Coordinator

Responsibilities

• Coordinate end-to-end ocean import shipments, ensuring timely execution from arrival through final delivery.
• Communicate proactively with customers, overseas agents, ocean carriers, customs brokers, truckers, and internal teams to ensure the seamless movement of freight.
• Prepare and distribute pre-alerts, shipment updates, arrival notices, status reports, and other import documentation.
• Monitor shipment milestones, resolve delays or service issues, and provide customers with accurate, timely updates throughout the shipment lifecycle.
• Prepare, review, and issue Bills of Lading, delivery orders, Proofs of Delivery (PODs), invoices, and other shipping documentation with a high degree of accuracy.
• Coordinate cargo pickups, inland transportation, and final delivery while ensuring customer requirements and service commitments are met.
• Negotiate competitive rates with carriers and logistics providers while supporting customer quotations as required.
• Review carrier and vendor invoices, reconcile shipment costs, approve payments, and ensure timely customer billing.
• Manage shipment files, pending charges, profit share requests, and financial records in accordance with company procedures.
• Handle shipment exceptions, claims, and operational issues by identifying practical solutions and coordinating with all relevant stakeholders.
• Maintain accurate shipment records, client reports, and operational data within the transportation management system.
• Collaborate with internal departments and international partners to deliver exceptional customer service and continuously improve operational performance.
• Perform other duties and special projects as assigned.