Rx Records - Representative II

Position Summary

CVS Health Prescription Records team serves as the sole managing interface for CVS Retail’s legal, subpoena, regulatory, attorney, patient and third‑party record demands for patient and prescriber prescription records.

Shift: Monday‑Friday 8:30‑5:00PM EST.

Hybrid:
Must be able to work 2 days a week in the Cumberland, RI office (Thursday mandatory).

Training:
First 2 weeks training fully onsite in Cumberland following the regular schedule of 8:30‑5:00PM EST.

Work in a high‑volume, production‑oriented, time‑sensitive call center environment.

Assist customers on the phone to provide Prescription Records and status updates on their requests.

Process prescription records in a data entry system in response to fax, mail, and email requests from regulatory agencies, courts (subpoenas), law enforcement, attorneys, insurance agencies, patients, and other third parties.

Maintain the strictest level of confidentiality when dealing with protected health information at all levels.

• 1 to 2 years of experience working in a call center or customer service environment where a high degree of accuracy and attention to detail are required.
• 1 to 2 years of experience working with sensitive information and/or HIPAA.
• Must be able to function well in a professional team environment.
• Ability to handle inquiries, exercise good judgment, and apply critical thinking skills to solve problems.
• Proficiency in data entry, Microsoft Word and Excel, Microsoft Outlook, and the ability to master other related department applications.

• Strong organization skills, ability to multi‑task, prioritize work, maintain flexibility, and manage expectations while meeting scheduled deadlines.
• Associate’s degree or equivalent certificate.
• Prior patient prescription records experience.
• Legal or paralegal experience.

High school diploma or equivalent experience required.

40 hours.

$17.00 – $31.30 per hour (base hourly rate or base annual full‑time salary). The actual base salary will depend on factors including experience, education, geography, and other relevant factors. The position is eligible for a CVS Health bonus, commission, or short‑term incentive program in addition to the base pay range.

• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Applications will close on: 05/29/2026.