Cranston, RI - Admin​/Clerical - DOC - Program Manager - Parole Board

Program Assistant II

Provides administrative, operational, and information services support to assist leadership with program implementation, office management, and day-to-day agency functions. This role combines project coordination, technical/clerical support, and independent administrative responsibilities to ensure efficient operations and service delivery.

Key Responsibilities

• Support the implementation and administration of programs, projects, and agency initiatives.
• Perform a wide range of administrative duties to relieve management of operational and organizational responsibilities.
• Prepare, process, and maintain correspondence, reports, records, and official documents.
• Collect, compile, and analyze information to support decision-making, reporting, and program operations.
• Provide information and assistance to staff, stakeholders, and the public; respond to inquiries regarding programs and policies.
• Maintain and update files, databases, and record systems to ensure accuracy and accessibility.
• Coordinate meetings, prepare agendas, take minutes, and support internal communications.
• Assist with budgeting, personnel documentation, purchasing, and general office operations.
• Use computer systems and standard software to enter, track, and retrieve data.
• Supervise or coordinate support staff and assist in managing workflow across units as needed.

Minimum Qualifications

• Experience in administrative support, office management, information services, or related clerical/technical roles.
• Proficiency with Microsoft Office and general computer systems.
• Strong organizational, communication, and recordkeeping skills.
• Ability to gather and analyze information, prepare reports, and manage multiple priorities.
• Ability to work independently and exercise sound judgment while supporting leadership.

Preferred Qualifications

• Experience supporting government, public sector, or program-based operations.
• Experience with data systems, reporting tools, or information services functions.
• Prior experience coordinating projects, workflows, or administrative staff.