AR Representative

Overview

Are you looking for a career that transcends the ordinary? At Concentra, we offer opportunities beyond patient care. As a valued member of our team, you'll be part of our efforts to provide exceptional service to our employer clients and exceptional care to their employees. Our values define our path forward - always working to ensure welcoming, respectful, and skillful care.

The Account Receivable Representative performs accounts receivable duties to ensure timely and accurate collection of payments, daily reconciliation of cash, and accurate reporting of receivables in accordance with Concentra policies, practices and procedures.

• Employment Type:
  
  Full‑time
• Schedule:
  
  1st shift / standard business hours (Monday‑Friday)
• Work Environment: 100% onsite (in‑office)
• Location:
  
  Sharpe Drive, Cranston, Rhode Island

• Resolve escalated problems via communications with various customers including employers, insurance companies, TPAs and labs.
• Process rebills and compose correspondence to customers.
• Monitor and review account aging reports to ensure timely collection.
• Review documents and reconcile discrepancies and make needed adjustments.
• Perform account payment reconciliations with incoming receipts.
• Prepare and distribute periodic reports on A/R and past‑due accounts for management and clients.
• Negotiate with clients' repayment terms on past‑due accounts.
• Make decisions on referring accounts for collection or writing off.
• Train new employees and assist peers.
• Other duties as assigned. Duties, responsibilities and activities may change at any time with or without notice.
• Determine when adjustments are appropriate and necessary and apply them.
• Resolve employer issues when necessary, such as misapplied or missing payments.
• Interact with clinics when necessary to resolve invoice charges or issues and secure supporting documentation.
• Monitor rebills for open balances and take appropriate action.
• Schedule and distribute work to meet deadlines and facilitate efficient workflows.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job‑Related

Experience:

• HS Diploma or GED.
• Customarily has at least three or more years of demonstrated collection experience (occupational health preferred).

Job‑Related Skills/

Competencies:

• Concentra
  
  Core Competencies:
  
  Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility.
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions.
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism.
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies.
• Familiarity with Microsoft Excel, Outlook, Word – experience required.
• Ability to communicate effectively and professionally.
• Excellent time management skills.
• Excellent writing and documentation skills.
• Ability to work independently.
• Ability to handle multiple tasks, projects, duties, and priorities when assigned.

• 401(k) Retirement Plan with Employer Match.
• Medical, Vision, Prescription, Telehealth, & Dental Plans.
• Life & Disability Insurance.
• Paid Time Off & Extended Illness Days.
• Colleague Referral Bonus Program.
• Tuition Reimbursement.
• Commuter Benefits.
• Dependent Care Spending Account.
• Employee Discounts.

This position is eligible to earn a base compensation rate in the range of $21.00 - $23.00 hourly, depending on job‑related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an Equal Opportunity Employer, including disability/veterans.