Inside Sales Technical

Job Description

Yushin America Inc. is seeking a Technical Inside Sales Assistant to support our sales team at our Cranston, RI facility. This role is ideal for a detail-oriented professional who can bridge the gap between technical product specifications and customer needs. Unlike traditional sales roles, this position requires a strong understanding of technical products to accurately process orders, prepare documentation, and support customers.

• Prepare, process, and follow up on customer quotations
• Manage sales orders and assist with completing technical documentation and forms
• Interpret and simplify complex technical product information
• Clearly explain product features and benefits to both technical and non-technical customers
• Track customer interactions, opportunities, and sales activity using Salesforce
• Serve as a primary point of contact for customer inquiries via phone and email
• Provide accurate technical information and assist in resolving customer issues
• Work closely with marketing, sales, and leadership teams to ensure customer satisfaction
• Support identification of new business opportunities and customer needs

• Technical Proficiency:
  Strong computer skills, including Microsoft Office (Excel, Outlook). Experience with Oracle and Solid Works preferred
• Industry Knowledge:
  Basic understanding of mechanical or electrical manufacturing equipment (e.g., robots, sensors, automation systems) preferred
• Communication:
  Excellent verbal and written communication skills; ability to clearly explain technical concepts and support pricing or order discussions
• Education:
  
  High school diploma required;
  Associate’s or Bachelor’s degree in a technical field (engineering, computer science, or related) strongly preferred
• Growth potential into an Inside Sales Engineer role

Based in Cranston, Rhode Island, Yushin America, Inc. (YAI) is known around the world for our robotics field expertise. We offer a wide range of automation technology for the plastics industry, ranging from individual part-removal robots and end-of-arm-tooling to fully integrated factory automation for assembly, decoration, inspection, and packaging. We stand behind our products with a comprehensive parts inventory, regional service, and 24/7 phone support, 365 days a year.

We are the largest subsidiary of Yushin Precision Equipment Co, Ltd. of Japan, one of the world's foremost suppliers of robots for the injection molding industry.