Manager, Venue Operations | Park Theatre; Cranston, RI

Location: Historic Park Theatre & Event Center (Cranston, RI)

Reports To:
Chief Operating Officer

Spectacle Live is New England’s largest independent concert promoter and live event venue operator. Promoting hundreds of shows in multiple venues across three states, we bring first class entertainment to downtowns stretching from Newport, RI to Laconia, NH. For additional information please visit

Spectacle Live is looking to grow its team with individuals who thrive in fast-paced environments and excel at building relationships. Our next Manager, Venue Operations will be a dynamic leader who possess creative problem-solving skills, excellent communication skills, a passion for delivering outstanding guest experiences, and the energy to work flexible hours while driving revenue growth and fostering strong community connections.

This leadership position offers the opportunity to manage all operational aspects of a premier live entertainment venue while creating exceptional experiences for artists, guests, and the community.

You’ll be responsible for event planning and execution, staff leadership, client relations, and facility operations while working collaboratively with our regional team to drive revenue growth and operational excellence.

Plan, coordinate, and execute all venue events while serving as primary liaison between facility and event stakeholders

Provide comprehensive on-site event management and oversight during all assigned performances and productions

Manage staffing levels and schedules to ensure safe, high-quality events while maintaining budget efficiency

Ensure exceptional guest hospitality standards and resolve any issues promptly and professionally

Coordinate with production managers to fulfill all contract requirements within venue constraints and budgets

Oversee facility maintenance, cleanliness, and safety protocols for pre- and post-event operations

Manage food & beverage operations and vendor relationships ensuring compliance with all permits and licenses

Collaborate with the sales and operations teams on insurance certificates, permits, and payment processing

Analyze operational challenges and implement strategic solutions to support organizational objectives

Maintain professional relationships with clients, staff, contractors, municipal officials, and community partners

Health & Wellness – Comprehensive health, dental, and vision

Retirement Planning – 401(k) retirement plan with company matching to help contribute to a successful financial

Time off & Flexibility – Paid time off, sick leave, and a generous holiday

Cell Phone Reimbursement

Education:

Experience:

Minimum 1 year experience in venue operations, live entertainment, professional sports, or related hospitality & entertainment industries (additional experience preferred)

Sound knowledge of event management including rental fee structures, show advancement, guest experience, public safety, and accounting practices

Leadership or supervisory experience

Creative thinking and enthusiastic personality with the ability to identify new events, revenue streams, and community involvement opportunities

Excellent verbal and written communication skills with ability to effectively communicate with internal and external customers

Excellent computer proficiency (MS Office: Word, Excel, Outlook)

Ability to obtain and maintain required certifications: crowd manager certification, TiPS certification, Serv Safe certification, and other company-assigned certifications

Ability to safely perform essential job functions consistent with ADA, FMLA, and other federal, state, and local standards

Ability to lift and carry up to 50 pounds

Ability to stand, walk, and be on-site for extended periods in various environments, including crowded and high-noise

Travel between assigned venues as directed by Chief Operating Officer

Work flexible hours including evenings, weekends, and holidays as required by event schedule