Assistant Manager

Overview

Who We Are:

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment.

All of our Team Members at Planet Fitness share one thing in common — a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Are quick study with the ability to apply what you have learned during online and hands-on training.

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. Full time: 40 hours per week.

Must be able to work a full-time schedule that may exceed 8 hours per day or 40 hours per week, including but not limited to: potential travel, nights, weekends, and holidays to support business needs.

Daily responsibilities for the Assistant Manager also include:

• Achieve or exceed individual sales goals, contribute to club monthly and yearly goals.

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.

• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.

• Assist with Staff Management and provide backup support to Club Manager as needed.

• Assist in scheduling and supervising staff.

• Member service oversight – Ensuring staff is providing a superior customer experience at all times.

• Assist in resolving or escalating employee issues or concerns.

• Involved in all front desk related activities including:

• Answer phones in a friendly manner and assist callers with a variety of questions.

• Check members into the system.

• New member sign-up.

• Take prospective members on tours.

• Facilitate all member requests, issues and questions.

• Assist in overseeing cleanliness and maintenance of facility.

• Assist in ordering of supplies using specific budget based on club requirements.

• Assist in tracking statistics and reports (weekly, monthly, and annually).

• Backup support for any employee who is absent.

• Communicates Open & Effectively
• Builds Strong Relationships
• Nurtures Leaning & Growth
• Drives Continuous Improvement
• Champions CORE values

• Must be 18 years of age or older.
• Passion for helping others.
• Commitment to excellent service
• Previous management experience is preferred
• Basic computer proficiency (Microsoft Suite)
• Current CPR Certification preferred
• High school diploma/GED equivalent required.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.
• Confident problem-solver.

• Continual standing and moving throughout the club to accomplish tasks during shift.
• Continual communicating in person or on the phone to exchange information during shift.
• Must be able to lift up to 75 pounds.
• Will occasionally encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving self in different positions, including bending and twisting, to accomplish tasks.

• Bonus Incentives Monthly
• Medical, Dental, and Vision Insurance*
• Vacation*/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan — 3% Company Match
• Term Life Insurance*
• Healthcare and Dependent Care Flexible Spending Accounts*
• Employee perks and discounts

* Please note that certain benefits listed above are for full-time employees only

Placement within the established pay range for each role will be determined based on a combination of factors, including but not limited to:

• Relevant skills
• Years and depth of experience
• Performance History
• Market competitiveness
• Geographic economic conditions, such as cost of living and local wage benchmarks