Universal Banker
Job in
Cranston, Providence County, Rhode Island, 02910, USA
Listing for:
BayCoast Bank
Full Time
position
Listed on 2026-03-01
Job specializations:
-
Finance & Banking
Bank Customer Service, Retail Banking
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly
USD
60000.00
80000.00
YEAR
Job Description & How to Apply Below
Position: UNIVERSAL BANKER
POSITION DESCRIPTION
POSITION TITLE:
UNIVERSAL BANKER
DEPARTMENT: COMMUNITY BANKING/BRANCH ADMINISTRATION
Bilingual:
Spanish/Portuguese a plus FUNCTION
Under the direction of the Branch Manager, a Universal Banker is at the forefront of customer interactions as part of a branch-based team that provides high quality service that earns the long-term loyalty of our customers. Leverages communication skills and banking knowledge to engage with customers. Understand customers' needs, which will provide financial solutions and advice to resolve issues and help customers achieve their financial goals.
It is an all-encompassing role which requires the associate to provide banking products and services to new and existing customers. This individual is also responsible for opening new accounts, assisting customers in processing banking transactions. Responds to customer inquiries by promptly answering questions, resolving routine problems, or referring our customers and new business to the appropriate service personnel. This position may also include additional duties that vary dependent upon the Branch needs.
Demonstrates a willingness to do more than is required or expected by embracing the Bank's mission statement and core values, which will improve results and morale as well as create new opportunities.
NOTE:
This position can be a Float Universal Banker which has same requirements but functions under the direction of a Regional Manager supporting various locations as needed.
RESPONSIBILITIES
Consistently provides quality service in a professional manner:Be the face of Bay Coast Bank, presenting a professional, friendly and helpful appearance with every interaction.Adheres to the Customer Centric service standardsInitiate contact and respond to customer inquiries by quickly and courteously answering questions and helping to resolve customer issues/problems according to the Bank's problem resolution procedures.Strives to meet and exceed personal and branch goals:Embraces the Bank's commitment to Solutions by seeking and recognizing opportunities to refer new business to different areas of the Bank, Bay Coast Insurance, Plimoth Investment Advisors, Bay Coast Mortgage Company, Teamwork Funding, and Priority Funding.Behavior and performance align with the guiding principles and purpose that define the organization's mission (To provide exceptional service and solutions for our community), and core values (Take pride in what I do; Believe that what I do is important; Care about people; Have a positive attitude).Use Salesforce to track identified tasks, leads, and opportunities. Strongly encouraged to utilize and track referrals through Solutions to ensure proper credit and recognition.Knows features and benefits of Bay Coast Bank products.Engages in Relationship Development and Service activities and contribute directly to the success of the branch by recognizing and discovering customer needs and matching them with the Bank's products and services.Instructs and guides customers in the use of electronic products and services to ensure customers are well informed and comfortable using them.Seeks and promotes opportunities to provide Merchant Services and Elan credit card products to customers.Conducts business in a professional manner and maintains a neat, organized work area.Enthusiastically participates in and supports Bank-sponsored marketing initiatives, sales meetings, training programs and campaigns/contests.Serves as an active member of the customer service office team opening deposit accounts, taking loan applicationsAccurately process teller transactions and maintain teller difference limits while adhering to bank procedures.Cross-trained to support other departments such as ITM, Loan Servicing, Deposit Operations.Perform account maintenance, wire transfers, bond redemptions, safe deposit box services, foreign currency transactions and stop payments.Performs all daily Operational tasks including but not limited to:End of Day BalancingPerforms All banking transactionsNight deposits, subject to verification bagsLoan applicationsAssists in the proving of the ITM/ATM machine.Issues Debit/ATM cards through Card@Once and performs maintenance when cards are compromised due to lost, stolen or fraud.Effectively uses available resources for problem resolution.Utilizes Currency Exchange International (CXI) to order and deposit foreign currency as needed.Adheres to Bank Policies and Procedures as they relate to daily tasksParticipates as a "team player" to accomplish branch tasks and attend required training/meetingsPerforms additional duties as requested.Knowledge/Skills/Experience Requirements
High school/some college preferred. Minimum of 4 months' sales/customer service experience in a retail environment. Previous banking and/or cash handling experience necessary. A self- motivator with a demonstrated aptitude and desire for sales achievement. Maintains a current registration with the Nationwide Multistate Licensing System…
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