Banker, Banking & Finance

Description

Starting Salary: $25 / hour and up

Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.

Are you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you’re a “people person” who enjoys building positive relationships with customers, then this is the job for you!

Using your strong communication and problem‑solving skills—along with your broad range of financial knowledge—you’ll provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs.

You’ll get to know customers’ personal financial goals and recommend tailored solutions to help achieve them—such as planning for the future, buying a home or opening a new credit card. You’ll introduce customers to digital and mobile‑first ways to handle banking transactions, such as via our app or through our ATMs. You’ll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs.

You’ll make outbound calls to acquire new customers and schedule financial check‑up appointments. All financial policies and procedures—including proper cash handling, state and local laws and regulations—must be followed.

• Meaningful work & relationships—help customers with important financial decisions that impact their lives, such as building a business, buying a house, paying for school or realizing long‑term goals. Colleagues and leadership listen to your ideas and feedback.
• Commitment to community—give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and your donations to eligible 501(c)(3) organizations can be matched up to $1,000 annually.
• Career opportunities, reward, and upskilling—see your hard work rewarded with promotions and opportunities to grow through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.
• Exceptional benefits—receive comprehensive health care coverage, including medical, dental and vision plans, a 401(k) with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

• High school degree or GED required.
• Two years of sales and customer service experience, demonstrating an ability to meet or exceed goals.
• Ability to effectively ask questions and identify needs to improve the customer relationship.
• Proven success with building relationships and recommending and referring products and services through in‑person and phone interactions.
• Demonstrated skills in using digital technology to support the delivery of business goals.
• Aptitude to problem solve and provide solutions to customer issues.
• Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration.
• Self‑motivated, confident and able to multitask effectively.
• Ability to work branch hours, which may include weekends and evenings.
• Meet and comply with all requirements set forth in the SAFE Act, including successful completion of pre‑employment screening checks and obtaining a unique identifier from the NMLS.
• Qualified candidates must complete a video interview assessment after applying, to be completed within 7 days of receiving the link. How to prepare: set aside 30–45 minutes for the self‑guided assessment that includes games and questions. Find a quiet place to record and be camera‑ready. You’ll need a smartphone, tablet, or desktop computer with camera and microphone enabled. You’ll answer questions to share your skills and experience, and bring your personality to the interview.
  
  This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.

• One year of cash handling experience.

• Hours per week: 40.
• Work schedule varies with branch needs and may include weekends and evenings.
• Pay transparency.
• The salary range for this position is…