Graduate Technical Account Manager

Graduate Technical Account Manager

Location:

London

Elwood Technologies is a FCA regulated firm that provides end‑to‑end institutional‑grade digital asset execution, liquidity access and portfolio monitoring & risk management software. Built with institutions for institutions, Elwood’s EMS offers best available price execution, smart order routing and algorithmic tooling alongside a traditional finance grade portfolio management and risk system. Built by industry experts with decades of combined experience in investment management and digital technology, we are now looking for a Graduate Technical Account Manager to support our Global GCD Team.

Job Description:

This is an exciting opportunity to begin your career at the intersection of finance and technology, working alongside teams in London, New York and Singapore to provide seamless 24/7 client support coverage. You will play a key role in supporting our global clients, helping to troubleshoot issues, manage live trading and risk queries, and contribute to the continual improvement of our products and workflows, including weekend support on a rotating basis.

• Provide customer support to Elwood customers by investigating, troubleshooting and resolving customer issues via live chat and email.
• Manage, prioritise and respond to queries relating to execution and risk representation issues.
• Support clients with P&L, trades, positions and risk reconciliation.
• Engage with customers and collaborate with third parties and partners to gather feedback on Elwood products and services.
• Collaborate with Engineering, Product, Quants and Sales teams to ensure the timely resolution of client queries, service improvements and technical issues.
• Gather customer feedback and provide actionable insights to improve Elwood’s products and services.
• Assist in testing new EMS and PMS features, including algorithm validation and risk representation checks.
• Gather customer requirements and articulate appropriate technical and non‑technical solutions.
• Support new customer onboarding and contribute to the overall success of customer relationships.
• Proactively create and drive impactful changes across support workflows, policies and tools.
• Provide weekend support as part of a shared global rotation schedule.

• Bachelor’s degree in Finance, Financial Markets, Business, Economics, or a related STEM discipline (e.g. Computer Science, Engineering, Mathematics).
• A genuine interest in financial markets, digital assets and emerging technology.
• Awareness of the trade lifecycle, from pre‑trade through post‑trade processing.
• Strong analytical and problem‑solving skills, with the ability to work well under pressure.
• Excellent communication and interpersonal skills – a team player who enjoys collaboration.
• Hands‑on approach, comfortable working with large datasets and operational detail.
• SQL experience desirable;
  Python a plus.
• Control‑focused, organised and eager to learn.
• Willingness to work rotational weekends to support our global client base.

• Competitive salary and compensation packages.
• Fully paid medical and discounted dental schemes for employees and their family.
• Generous time off and bank holidays.
• Cycle to work and cycle saver schemes.
• Weekly Ubereats allowance.
• Discounted gym scheme.
• Employee Assistance Programme.
• Paid study leave and personal leave.

Join a Series‑A fintech company and help shape the future of finance in a startup with deep financial backing and a strong market presence. Our platform enables institutional access to the most exciting growth opportunity in finance. Work with a modern technology stack and solve high‑impact problems in a strong client‑focused team with a diverse background. We are a global company with centrally based offices in London, New York and Singapore.