Branch Operations Manager, Cranston, RI

Branch Operations Manager – Cranston, RI

Branch Operations Manager, Cranston, RI
Country:
United States of America

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

• Ensure the branch operates efficiently and securely while delivering exceptional customer experiences and fostering team member growth.
• Oversee risk controls by ensuring compliance with policies, procedures, and regulatory requirements, minimizing operational risks tied to cash handling and transactions.
• Enhance the customer experience by ensuring smooth transaction processing, resolving issues promptly, managing the lobby and creating a welcoming environment.
• Provide clarity on policies, guidance on execution, and assistance with escalations.
• Assist customers with deposits, withdrawals, and payments.
• Oversee operational risk control measures to safeguard branch assets, including vault and ATM custodianship.
• Deliver personalized, seamless, and attentive service to elevate the customer experience.
• Optimize customer flow and engagement through effective lobby management.
• Build and maintain strong relationships with customers to foster loyalty.
• Engage customers through digital platforms to enhance interactions and educate them on self-service options.
• Conduct cash counts and maintain accurate audit logs.
• Support the teller line, use coaching tools, and provide feedback to ensure efficient and accurate transactions.
• Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
• Use data-driven decision-making to improve branch performance and operational efficiency.
• Assist colleagues in achieving their developmental goals and career aspirations.
• Support nearby branch locations as needed based on business necessity or branch designation.

• Education:
  
  High school diploma or GED (Required).
• 3+ Years demonstrated successful experience in branch banking or a related operations/support function (Required).
• OR 12+ Months demonstrated successful Santander experience related to the essential functions and responsibilities of the Branch Operations Manager role (Required).
• District Executive, District Operations Manager, and Region President endorsement of performance (Required).
• 18+ Months cash handling experience (Required).
• 18+ Months customer service experience within a high volume, fast-paced, and constantly changing environment (Required).
• Proficient in cash handling and maintaining audit logs.
• Excellent customer service skills and a passion for helping others.
• Proven ability to build relationships and enhance customer experience.
• Strong problem‑solving skills with a proactive approach to issue resolution.
• Proficient in using digital tools and technology to enhance customer engagement.
• Ability to make data‑driven decisions to improve operational outcomes.
• Strong knowledge of company policy, compliance regulations, risk management, and loss prevention.
• Ability to work in a fast‑paced environment and manage multiple priorities.
• Excellent communication, consultative, and influence skills both verbal and written.
• Self‑motivated to succeed in a goal‑driven environment.
• Ability to interact with integrity and professionalism with customers and employees.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Preferred experience in Microsoft Office products.

Applicants must be legally authorized to work in the United States on a full‑time basis without requiring employer sponsorship to commence employment.

Minimum: $38,250.00 USD
Maximum: $64,000.00 USD

We value your impact. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. Our benefits are designed to support you, your family and your well‑being, now and into the future.

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.