Care Navigator Concierge Medicine

SUMMARY:

The Concierge Medicine Care Navigator (MA) serves as a central point of contact for patients in a high-touch care model. This role blends clinical support with elevated customer service while supporting physicians and the care team.

• Patient Concierge & Experience

• Serve as key concierge contact for assigned patients
• Build trusted long-term relationships
• Proactively communicate regarding care plans and follow-ups
• Coordinate referrals, imaging, labs, and specialists
• Deliver a discreet, white-glove experience

• Clinical & Medical Assistant Duties

• Pre-visit planning and post-visit follow-up
• Room patients and prepare exam rooms
• Obtain and document vitals and medical histories
• Perform phlebotomy, EKGs, injections, immunizations, and POCT
• Assist providers during exams and procedures
• Manage clinical supplies
• Scheduling & Care Coordination
• Manage appointment scheduling with urgency
• Coordinate same-day and extended visits
• Close care gaps (screenings, labs, vaccinations)
• Track orders, referrals, and test results

• Administrative & Documentation Support

• Document patient interactions in EHR
• Manage medical records and referrals
• Support onboarding of concierge members
• Maintain HIPAA compliance

• Collaboration & Practice Operations

• Collaborate with physicians and leadership
• Improve workflows and patient satisfaction
• Support quality initiatives
• Performs other duties as assigned.

CMA/RMA certification or equivalent

• 2+ years clinical healthcare experience
• Phlebotomy and EKG experience preferred
• Concierge or primary care experience preferred
• EHR and patient portal familiarity preferred
• Strong communication and customer service
• Excellent organization and attention to detail

None

$20.96-$34.61

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

LPG-Cranston-1500 Pontiac Ave - 1500 Pontiac Avenue Cranston, Rhode Island 02920

M-F Days

Variable

8 hours

No

As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University:
Rhode Island Hospital and its Hasbro Children's;
The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children;
Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services;
Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island. Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve.

We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself. Company Location Belonging and Engagement Nursing Our Mission