Benefit Claims Specialist

BENEFIT CLAIMS SPECIALISTSkip to main content# State of Rhode Island External Career SiteBENEFIT CLAIMS SPECIALIST page is loaded## BENEFIT CLAIMS SPECIALISTApplylocations:
John O. Pastore Center General Complex #71time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
July 27, 2026 (9 days left to apply) job requisition :
JR103228#
** Department
* * Department of Labor And Training#
** Division
* * Regulatory Compliance#
** Salary**$57,873.00 - $66,196.00#
** Job Profile
** JC-- Benefit Claims Specialist (RIESA LOCAL 401 DLT)#
** Scheduled Work Days & Work Hours
**** Monday - Friday; 8:30 AM - 4:00 PM.
**** Position is within the Department of Labor & Training/Temporary Disability Insurance Unit (TDI).
**** Standard 35.0 hours.**#
** Job

Requisition Number
** JR103228 BENEFIT CLAIMS SPECIALIST (Open)#
** Pay Grade
** C00323 A#
** Classification
* * Benefit Claims Specialist#
** Class Definition
**** GENERAL STATEMENT OF DUTIES:
** In the Department of Labor and Training, to perform research, fact-finding, analysis, and/or interviews on complex and disputed claims for unemployment insurance or temporary disability insurance; to provide input and assistance in resolving adjudication issues and cases; as required, to represent the Department of Labor and Training at Board of Review appeal hearings; and to do related work as required.
** SUPERVISION RECEIVED:
** Works under the general supervision of a superior with some latitude in the exercise of initiative and independent judgement; work is reviewed to ensure conformance with laws, regulations, policies, procedures and standards.
** SUPERVISION EXERCISED:
** Trains, guides and/or mentors other technical and clerical staff.
** ILLUSTRATIVE EXAMPLES OF WORK PERFORMED:
*** In the Department of Labor and Training, to perform research, fact-finding, analysis, and/or interviews on complex and disputed claims for unemployment insurance or temporary disability insurance.
* To provide input and assistance in resolving adjudication issues and cases.
* As required, to represent the Department of Labor and Training at Board of Review appeal hearings.
* To make recommendations and write related reports on results of research, analysis, and/or fact finding interviews in accordance with established procedures and applicable laws.
* To detect and compute over payments and determine fault in order to declare the over payment recoverable or non-recoverable, and refer such cases to the Department’s Central Overpayment Unit.
* To provide guidance and training to staff on matters related to disputed claims.
* To establish and maintain effective working relationships with employers, employment representatives, insurers, and other related representatives.
* To do related work as required.
** REQUIRED QUALIFICATIONS FOR APPOINTMENT:
**** KNOWLEDGES, SKILLS AND CAPACITIES:
** A working knowledge of the Rhode Island Employment Security Act; a working knowledge of state labor laws; a working knowledge of investigative and interviewing techniques and procedures; the ability to conduct effective interviews for the purpose of resolving disputed claims; the ability to provide consistent interpretation and application of applicable laws and procedures; the ability to assemble, organize and evaluate facts;

the ability to prepare written factual reports and recommendations in a coherent and concise manner; the ability to establish and maintain effective working relationships with employers, employment representatives, insurers and other related representatives; and related capacities and abilities.
*
* EDUCATION AND EXPERIENCE:

***
* Education:

** Such as may have been gained through: graduation from a college of recognized standing with a bachelor’s degree in labor relations, personnel, business or public administration, or the behavioral or social sciences, or a closely-related field; and
*
* Experience:

** Such as may have been gained through: employment in a position responsible for conducting interviews involving fact-finding, analysis and evaluation of data relevant to employment issues.
** Or,
** any combination of education and experience that shall be substantially equivalent to the above education and experience.
*
* NOTE:

** Due to the customer service aspects of this classification, positions within the class may be identified as requiring proficiency in a designated language specialty.#
** Supplemental Information
** GENERAL STATEMENT OF DUTIES:
In the Department of Labor and Training, to perform research, fact-finding, analysis, and/or interviews on complex and disputed claims for unemployment insurance or temporary disability insurance; to provide input and assistance in resolving adjudication issues and cases; as required, to represent the Department of Labor and Training at Board of Review appeal hearings; and to do related work as required.

SUPERVISION RECEIVED:
Works under the general supervision of a superior with some latitude in the exercise of initiative and independent judgement; work is…