Learning and Development Program Specialist

As a family-owned and operated company, we feel a special obligation to the employees who comprise our Taco family. We are committed to offering employees access to the tools necessary to live long and productive lives. We strive to instill in all of our employees:

• A positive mental attitude that helps us to be a leader in the industry
• A commitment to building strong relationships, both inside and outside the organization
• A desire to learn, grow, and contribute to moving our strategy forward
• A need to create and to innovate

Regular Full-Time

1st Shift

Hybrid

The Learning and Development Program Specialist serves as the key partner for Taco's Employee Success Programs, coordinating the delivery, administration, and evaluation of leadership and talent development initiatives. Working closely with the Talent Management team, this role manages project coordination, participant communications, program logistics, documentation, learning resources, data tracking, vendor management, and employee engagement activities to ensure exceptional participant experiences and operational excellence.

Through strong organization, communication, and customer service, the Specialist supports the successful delivery and continuous improvement of Employee Success Programs across the organization.

• Delivery/administration/response: Success = ≥95% of program milestones delivered on time, ≤2% documentation error rate, and 100% of inquiries acknowledged within 1 business day.
• Satisfaction: Success = ≥85% participant/stakeholder satisfaction score with ≤5% issue escalation rate and 90% of issues resolved within 5 business days.
• Consistently meet deliverable deadlines across concurrent talent development initiatives while implementing process improvements that reduce administrative processing time and errors over time.

Responsibilities include but are not limited to:

Employee Success Programs

• Drives talent development program delivery, including 30-60-90-day onboarding, Performance Development, Plant Supervisor Development, Taco Leadership Model deployment, and future talent development initiatives.
• Initiates and leads participant and stakeholder communications.
• Leads the delivery of leadership development programs and coordinates learning sessions in partnership with the Talent Development team and subject matter experts, progressively assuming greater facilitation role.
• Executes participant evaluations, feedback collection, and Kirkpatrick assessment activities; compiles results and delivers reporting on learning effectiveness and participant outcomes.
• Leads and coordinates design, logistics, reinforcement activities, and follow-up communications to support plant supervisor development and skill application.
• Partners with business leaders, subject matter experts, HR team members, and external vendors to coordinate Employee Success Program activities and ensure a seamless participant experience.

• Designs and implements employee engagement and experience initiatives that reinforce Taco's culture through storytelling, company events, onboarding experiences, recognition activities, and related initiatives.
• Leads employee feedback (VOICE) activities, including surveys, focus groups, interviews, and other listening initiatives; compiles findings and identifies themes to support management decision-making.
• Coordinates employee storytelling initiatives by collecting stories, drafting content, collaborating with Marketing, and supporting internal communications that recognize employee contributions and reinforce organizational culture.
• Leads and designs employee experience activities for company events in partnership with internal stakeholders and external vendors to deliver engaging, high-quality experiences.
• Develops and distributes employee communications that promote engagement, professional development opportunities, organizational culture, employee storytelling, new employee introductions, and other Talent Management initiatives.

• Coordinates event project plans, implementation timelines, milestones, meetings,…