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IT Support Specialist II — Escalation & Solutions
Job in
Cranston, Providence County, Rhode Island, 02910, USA
Listed on 2026-07-25
Listing for:
Korn Ferry
Full Time
position Listed on 2026-07-25
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
Korn Ferry is seeking an IT Support Specialist - Level 2 to deliver advanced technical support across hardware, software, networking, and cloud services. You will handle escalated tickets, diagnose complex issues, and contribute to knowledge base content.
In this role you will mentor Level 1 staff, collaborate with the IT team to improve processes, and stay current with emerging IT trends and security practices. A strong focus on documentation and end-user satisfaction is essential.
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