Provisioning and Workstation Deployment Technician

Provisioning and Workstation Deployment Technician About the Role

We are seeking a detail-oriented IT Hardware Provisioning and Workstation Deployment Technician. In this role, the Provisioning Technician is an in-house resource who provisions, deploys, decommissions, and documents all workstation deployments. The technician will also assist is setting up and deploying remotely Networking equipment.

The ideal candidate has excellent technical skills, strong organizational abilities, and a commitment to providing exceptional client support.

• Configure new computers, laptops, and other devices according to client specifications
• Maintain accurate inventory of all client IT assets using our tracking system
• Process new equipment requests and prepare hardware for distribution
• Document processes and maintain knowledge base articles
• Support client environments with hardware shipping, scheduling, and remote deployment of workstations and laptops.
• Update tickets with clean notes, time entries and status changes.
• Collaborate with Engineering Manager to meet client deadlines and requirements

• Knowledge of Windows and macOS operating systems
• Familiarity with hardware components and peripherals
• Strong attention to detail, organizational skills, and excellent communication
• Ability to manage multiple priorities in a fast-paced MSP environment

• Experience working in a Managed Service Provider setting
• CompTIA A+ certification or equivalent

• Percentage of Hours Worked Actually Billable
  • Proportion of total hours worked that are billable towards provisioning and deployment of workstations.
• Communication and Documentation
  • Measure of clarity, consistency, and completeness of technician communication and documentation in Autotask and IT Glue.
• Accuracy and Timeliness
  • Measurement of how accurately work is completed and how consistent tasks are completed on time within the ticket or project.