PartTime Bilingual Customer Support Representative

Full Job Description

Dependents Audit is a fast growing AI-native startup reinventing dependent eligibility verification for employer health plans. We are looking for a Part-Time Bilingual Operations Specialist to help employers confirm health plan eligibility for dependents currently enrolled on their health plan.

This is a remote, part-time position working 20 - 30 hours per week
. The ideal schedule is currently 8:00 AM EST to 12:00 PM EST, Monday through Friday
.

Pay: $18.00 - $23.00 per hour, depending on experience.

The ideal candidate is detail-oriented, organized, comfortable speaking with employees by phone, and able to clearly explain documentation and eligibility requirements in both English and Spanish. Native or near-native Spanish fluency is strongly preferred.

• Communicate with employees by phone, email, and web portal
• Answer incoming calls in both English and Spanish
• Clearly explain documentation requirements to Spanish-speaking employees
• Make outbound calls when needed, especially near the end of an audit period
• Review submitted dependent verification documents and compare them against eligibility requirements
• Determine whether submitted documents meet audit requirements or if additional information is needed
• Respond to employee questions regarding documentation, eligibility, and audit status
• Accurately enter notes, update records, and document audit activity
• Handle confidential employee and dependent information safely and securely
• Follow client-specific audit requirements and internal procedures
• Assist with additional operational tasks as needed

• Must successfully complete a background check as a condition of employment.
• High school diploma or equivalent
• Fluent in English and Spanish
• Native or near-native Spanish speaking ability strongly preferred
• Must be able to clearly explain documentation requirements in Spanish
• Strong attention to detail and accuracy
  
  Excellent written, verbal, listening, and interpersonal communication skills
• Comfortable speaking with employees over the phone
• Able to work independently in a remote environment
• Reliable availability during morning hours, preferably 8:00 AM EST to 12:00 PM EST
• Comfortable using web-based systems, email, and basic computer tools
• Ability to handle confidential information professionally and securely

• Experience in employee benefits, HR, insurance, or dependent verification audits
• Call center or customer service experience
• Document review or document processing experience
• Experience with Microsoft Word, Excel, Google Workspace, or similar tools

• Remote work
• Paid training
• Morning schedule
• Opportunity for the role to grow into a full-time position as volume increases
• Hands-on experience in employee benefits and dependent verification
• Paid sick time or other paid leave in accordance with applicable law

• Monday to Friday 8:00 AM EST to 12:00 PM EST (Hours may vary)

Spanish required

Remote