Ecommerce Merchandising & Operations Manager

America’s Favorite Jeweler, Ross-Simons, a division of Luxury Brand Holdings, is seeking a Ecommerce Merchandising & Operations Manager to serve as the operational heartbeat of our digital storefront. This hybrid role is based in our Cranston, RI office four days per week and reports to the VP of Ecommerce, with direct leadership responsibility for the Product & Site Planner, Digital Merchandiser, and Marketplaces Coordinator.

In this role, the Ecommerce Merchandising & Operations Manager will ensure a compelling, intuitive, and conversion-optimized online shopping experience by driving operational excellence, data-driven merchandising strategies, and the flawless execution of go-to-market initiatives. This position plays a critical role in maximizing ecommerce performance through cross-functional collaboration, disciplined execution, and a relentless focus on elevating the customer experience and driving revenue growth.

• Strategy Execution: Drive the site promotional strategy and event calendar in close alignment with the Product Team.
• Growth Programs: Design and execute innovative marketing and merchandising programs to achieve revenue and profitability goals.
• Lifecycle Management: Align digital merchandising efforts with seasonal demand, product life cycles, and overarching company objectives.
• Discoverability: Optimize product placement, categorization, and site navigation to enhance product findability.
• Campaign Analysis: Continually evaluate the effectiveness of site promotions and adjust strategies to maximize ROI.

• Product listings: Maintain operational trackers, SKU lists, and promotional calendars to ensure 100% transparency and accuracy across the team.
• Operational processes: Identify and drive process improvements to increase operational efficiency and eliminate errors.
• Quality Control: Ensure compliance with all ecommerce policies, focusing on data accuracy, rigorous testing, and change control.
• Cross-Functional Lead: Collaborate with Marketing, Planning, and Creative teams to ensure on-time, error-free launches for all digital programs.

• Insights to Action: Analyze sales data, customer behavior, and web analytics (GA4) to identify trends and actionable opportunities.
• Path-to-Purchase: Drive continuous improvement of the user journey, utilizing data to refine functionality, navigation, and UX.
• KPI Ownership: Monitor and implement strategies to specifically enhance Conversion Rate (CVR) and Average Order Value (AOV).
• Market Intelligence: Conduct frequent deep dives into best-in-class ecommerce competitors to recommend industry-leading improvements.

• Experience: 5+ years in online merchandising or site operations; experience managing a team
• Technical Savvy: Expert-level proficiency with Shopify or Salesforce Commerce Cloud; hands-on experience with Google Analytics, Excel and Power Point
• Business Acumen: Ability to connect tactical site execution to high-level sales and growth objectives.
• Execution-Focused: Proven ability to manage multiple priorities, meet deadlines, and deliver under pressure with a keen eye for aesthetics and detail.
• Communication: Excellent interpersonal skills with the ability to navigate ambiguity and present recommendations to large cross-functional groups.