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Operations Director - Entertainment
Job in
Cranston, Providence County, Rhode Island, 02910, USA
Listed on 2026-06-01
Listing for:
Haldren
Full Time
position Listed on 2026-06-01
Job specializations:
-
Management
Operations Manager, Program / Project Manager
Job Description & How to Apply Below
Our client is a rapidly growing immersive adventure-gaming company headquartered in Rhode Island, specializing in high-tech physical gaming experiences delivered through multi-room challenge "portals." With flagship locations in New York and Rhode Island-and a national expansion underway-the company is scaling its installation, support, and operational infrastructure to meet surging demand.
We are conducting a confidential search for a Director to take full ownership of nationwide portal installations, technical support, maintenance, and warehouse operations. This is a hands-on leadership role suited to someone who has built things, managed complex installations, and thrives bringing order to fast-moving environments.
The Role
Reporting directly to the Founder & CEO, you will oversee everything from construction-style fit-outs and technical installations to ongoing support and logistics. Each portal installation involves coordination of floor plans, electrical, AV/IT systems, and vendor management across multiple locations. This is a high-impact role with the autonomy to build scalable systems.
Key Responsibilities
- Manage project budgets and cost control
- Lead and manage portal installations nationwide, including site coordination, floorplan finalization, and project timelines
- Oversee construction-related fit-outs and technical build-outs involving electrical, low-voltage, and AV/IT systems
- Manage multiple vendors, contractors, and partners across U.S. locations-and coordinate with European teams on repairs and equipment
- Supervise 24/7 technical support operations, partnering with the IT team to resolve issues promptly
- Oversee warehouse operations, ensuring efficient inventory management, organization, and logistics
- Drive process improvement and develop scalable operational systems to support rapid growth
- Bring structure and accountability to a dynamic, entrepreneurial environment
- Degree in Architecture, Engineering, Construction Management, or related field
- Experience leading construction, fit-outs, or technical installations
- Experience in entertainment, attractions, FECs, escape rooms, themed environments, or build-outs with tech integration
- Experience working internationally or coordinating with EU-based teams
- Experience with CAD software or reviewing CAD drawings
- Familiarity with project management platforms (Asana, Monday, or similar)
- Knowledge of lighting systems, networking basics, or fabrication workflows
- Leadership experience managing mixed teams (internal staff + freelancers/contractors)
- Demonstrated ability to motivate teams and bring structure to ambiguous situations
- Experience managing multiple vendors and contractors across locations
- Strong project leadership background with demonstrated ability to drive projects to completion
- Ability to read and interpret architectural, electrical, and technical drawings
- Proficiency with project scheduling and budgeting tools (Excel, Gantt charts, etc.)
- General understanding of construction processes, AV/IT systems, and low-voltage infrastructure
- Ownership mentality and proactive mindset-you see problems and solve them without being asked
- Strong, direct communication skills
- Problem-solving orientation; flexible and hands-on
- Ability to bring order and structure to a fast-moving, sometimes chaotic environment
- Collaborative approach; calm under pressure
- Valid driver's license with clean driving record
- Willingness to travel 40-50%
- Must be able to commute daily to Rhode Island
- Competitive salary up to $150,000, based on experience
- Opportunity to shape and grow the operations function within a high-growth company
- Unique perks including complimentary access to the company's adventure gaming and indoor karting attractions
- A dynamic, entrepreneurial environment at the forefront of the immersive entertainment industry
Equal Employment Opportunity Statement: Both Haldren and our clients are Equal Opportunity Employers. For all positions, whether with Haldren or our clients, qualified applicants will receive consideration for employment without…
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