Associate Practice Manager

Job Title: Associate Practice Manager

Department: Operations

Reports To: Senior Practice Manager

FLSA Status: Non-Exempt (Hourly), Full Time

Schedule
Full Time, Monday through Friday, 40 hours per week

Position Summary

The Associate Practice Manager (APM) is an entry-level operational leadership role designed for individuals managing a low-volume practice or preparing for a future Practice Manager role. The APM supports daily operations, financial performance, and team development in collaboration with a Senior Practice Manager.

This developmental role provides hands-on leadership experience in a supportive environment, helping high-performing team members build the skills necessary to advance into a Practice Manager position. Success in this role is rooted in patient-centered and people-centered leadershipbybuilding strong relationships, showing initiative,actively listening, and problem-solving to create a remarkable experience of care for both patients and team members.

• Support the daily leadership of the front office and non-clinical team.
• Coordinate team schedules, morning huddles, and daily performance goals.
• Serve as acting practiceleadinthe absence of the Senior Practice Manager.
• Coach team members on scheduling, patient communication, and service delivery best practices.
• Foster team communication by ensuring staffremainup to date on company updates, championing change, and modeling positive, engaged leadership.

• Ensure smooth patient check-in/check-out,accurate scheduling, and insurance verification.
• Supports treatment coordination, financial conversations, and patient follow-ups, while providing backup coverage for Patient Coordinators.
• Complete payroll and HRIS functions as delegated (timecard approvals, scheduling, time-off requests); support staff with troubleshooting day-to-day HR questions.
• Ensure appropriate staffing coverage and collaborate on solutions when expected or unexpected gaps occur.
• Monitor daily reports and KPIs to support patient access, case acceptance, and production goals.
• Maintain vendor relationships and ensure adherence to regulatory and safety standards.
• Champion a patient-first culture and model exceptional service at every patient touchpoint.
• Communicate clearly with patients about treatment plans, payment options, and follow-up care.
• Build trust with patients by applying empathy, active listening, and thoughtful problem-solving.
• Address patient concerns promptly and professionally to improve retention and satisfaction.

• Partner with central support teams (HR, Billing, Marketing, Revenue Cycle) to address operational needs.
• Assist with onboarding and training of new team members.
• Collaborate with other Associate Practice Managers and Practice Managers to problem-solve and share best practices.
• Participate in meetings, CE programs, and company initiatives to support practice performance.

• 2+ years of dental or healthcare front office experience.
• Prior experience as a Practice Coordinator, Treatment Coordinator, or similar role.
• Strong communication and problem-solving skills.
• Ability to lead by example and foster a collaborative, accountable team culture.
• Highly organized with attention to detail and follow-through.
• Willingness to travel between locations and forevents.

• Ability to sit, stand, and walk for extended periods.
• Manual dexterity for computer and phone use.
• Occasional lifting of up to 20 lbs.
• Competitive hourly compensation with bonus eligibility.
• Health, dental, vision, and retirement benefits.
• Paid time off and holidays.
• Career development and leadership training programs.

At Plum Dental, we are committed to developing our leaders andprovidingclear opportunities for advancement. The Associate Practice Manager role isastep in a defined career path for high-performing, team-oriented operational leaders.

• Associate Practice Manager

Managea low-volume practice or work under the guidance of a Senior Practice Manager to develop leadership skills. This role provides hands-on experience in daily operations, team support, and patient experience while preparing for advancement to Practice Manager.

• Practice Manager
  Lead a single practice with 4–8 operatories, managing daily operations, financial performance, and team development in partnership with clinical providers.
• Senior Practice Manager
  Advance to oversee two standard practices or one large, multi-specialty location. Senior…