Quality Technician

Overview

JOB TITLE: Quality Technician

DEPARTMENT: Quality Assurance

REPORTS TO: Quality Supervisor

LOCATION: San Antonio, TX

HOURS / SHIFT: 1st Shift: 7:00am-3:30pm

To provide support to the Operations and Quality Assurance Departments and provide guidance on all quality and food safety matters within the shift. Inspect all areas of facility and grounds to ensure constant compliance with GMPs, SSOP, SQF and HACCP Procedures. Maintain databases and other documentation required for product quality. Perform daily, weekly, and monthly laboratory testing in support of the Quality Assurance and Food Safety Plan.

Responsible for general lab duties, preparing reports, and attending meetings. Professional interaction with customers visiting the lab and on the phone. Ensure all activities are handled in accordance with Finlay’s mission, business philosophy, ethics, and goals.

• Operates laboratory equipment, such as analytical balances, pH meters, brix meters, water activity meters, and ATP meters, including the necessary daily & weekly calibrations.
• Test batches and required raw materials against standards before packaging. May conduct microbiological testing.
• Prepare Certificates of Analysis for finished goods and email, fax, or ship as needed.
• Provide technical support for New Product Introductions, setup, final summary, and conducting first article inspections.
• Shut down production lines (when problems arise), place product on hold, assist in determining root cause of problem, and assist in determining disposition of product.
• Respond to all non-conformances and apply corrective actions and implement preventative measures. Release product in ERP from hold.
• Cover the phones in the QC department. File all necessary paperwork.
• Maintain finished product retain collection.
• Assist with or lead special projects as needed. Participate on teams related to quality issues.
• Communicate effectively with production personnel on testing results and quality issues.
• Effectively communicate Food Safety and Quality issues to the Quality Assurance Supervisor or Manager.
• Updates Quality Assurance manuals, records, databases as needed including trending.
• Cover for other Quality Assurance Technician on days off.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

• Responsible for consistently maintaining safe quality food products by following good manufacturing practices, allergen controls, food defence, HACCP, SQF, and regulatory requirements.
• Ensuring visitors, contractors and customers are documented on each visit in and out of the facility to maintain good manufacturing practices, allergen controls, food defence/food security and HACCP controls.
• Responsible for immediately reporting all food safety and quality issues to management.
• Responsible for partnering with others, sharing knowledge, skills, and information within assigned team and across functional areas.
• Ensuring all safe work practices are adhered to.
• Exhibit an understanding of quality standards and the ability to speak to Finlays quality systems.

• Must be assertive; ability to shut down production lines, work out problems with production employees and managers, make quick decisions with regard to quality, and cooperate with other departments in finding better ways to do things.
• Need ability to taste differences in products; good sense of smell and taste; good judge of color variations.
• Must be able to juggle several tasks at once and successfully complete within a reasonable period of time. Must be able to work on projects from start to finish with little direction.
• Must be a self-starter; able to prioritize work assignments and keep busy at all times. Organizational skills a must.
• Ability to professionally interact with customers on the phone.
• Ability to occasionally travel to continuing education workshops/conferences.
• Willingness to participate on problem solving teams.

• Associates Degree or Lab Certification preferred – concentration in Math/Science Field, Food…