Quality Control Manager

Responsibilities

• Ensure processes for the ISO 9001:2015 certified quality management system are established, documented, implemented, trained, and maintained to comply with our ISO 9001:2015 certification throughout all branches.
• Promote awareness and training of quality policies, procedures, and customer requirements within the organization.
• Report to senior leaders on the performance of the quality management system and any need for concerns and improvements.
• Work with customers and vendors to ensure final products meet their needs and requirements, researching quality issues and remedies.
• Establish, document and maintain quality forms, logs, and records to be used at all branches and ensure that quality inspections from receiving purchasing materials and manufacturing of products meet or exceed customer specifications.
• Prepare and revise QMS documents.
• Prepare, document, and maintain the certification/registrar audits and internal audit systems of the organization.
• Update, streamline, and review company processes and procedures.
• Maintain and investigate RGAs (return goods authorizations) for all branches.
• Monitor the internal customer credits by branch for each quarter and year.
• Maintain the document control system, Corrective Action, and Non-conformance systems.
• Report to senior leaders on quality issues, summarizing CARs, RGAs credits, and NCRs.
• Investigate and resolve quality issues with materials and/or products.
• Maintain the quality management documents, training records, and company records of compliance in cloud storage for use by all employees.
• Manage and maintain records of compliance for multiple business requirements.
• Oversee and maintain records of lab samples and compliance reporting to Narragansett Bay Commission for our Wastewater Treatment system; note compliance with specifications and liaise between NBC and the plant.

• Bachelor's degree or equivalent experience preferably in engineering or science with specific ISO training.

• Minimum of 2-3 years experience in Quality Assurance and ISO 9001 standards.
• Minimum of 2 years in a management position in Quality.
• Excellent writing and communication skills.
• Training skills.
• Excellent computer skills – Microsoft Office.
• Ability to travel to each branch to ensure QMS.

• Understanding of computer systems.
• Project Management.
• Auditing Certification.
• Ability to deal with multi-levels of our teams.

• Health, dental, and vision insurance.
• Paid holidays, paid vacation days, paid sick days.
• 401K plan.

As an EOE/AA employer, our company will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.