Server; Hospitality Specialist

Overview

POSITION TITLE:

Server (Hospitality Specialist). DEPARTMENT:
Front of House.

REPORTS TO:

Restaurant General Manager. SUPERVISION EXERCISED: N/A. POSITION STATUS:
This is a part-time position.

Do you believe that dreams are built on smiles? At T’s, we do, literally! We hire SMILES, cook smiles, and serve smiles. We love what we do, and we love to share our passion for the art of breakfast, brunch, and lunch with our communities.

ABOUT T’s: T’s Restaurant Group is a growing, family-owned restaurant group committed to fostering a culture of safety, respect, inclusion, and professional growth and SMILES. Within three communities—Cranston, East Greenwich, and Narragansett—we are proud to have received RI Monthly’s Best Breakfast, Providence Journal’s Best Breakfast and Brunch, and Providence Monthly’s Number One Reason to get up in the morning. We are committed to sourcing local food and products around the New England area, with a focus on sustainability and partnerships with family-owned farms and businesses.

The goal of the Server (Hospitality Specialist) is to create a place of welcome for all guests, provide informed, knowledgeable and timely food and beverage service, while maintaining a safe, clean and tidy setting.

• Arrive on time, in proper attire, with a smile, as all three are required to achieve our goal of legendary guest hospitality and service experience.
• Obtain daily directives by reviewing section schedule, running side duties and daily pre-shift briefings.
• Head to assigned section and take account to ensure order, tidiness and all required details are in place.
• Provide a Welcome Greeting to guests that is sincere and unique to T’s, ensuring guests feel at home and comfortable at the start of their experience. Welcome all guests entering the building with a smile and a hello.
• Introduce guests to T’s and to you as the guide to the guest experience.
• Provide knowledgeable, informed beverage and food service selections.
• Be able to answer questions regarding food and beverage items, allergy protocol, and history.
• Acquire food and beverage selections and enter them into the point-of-sale system.
• Serve beverages with a tray (preferred) and food in a timely manner.
• Maintain guest safety by keeping the restaurant clean and tidy and perform side duties at the start and end of each shift following service station overviews and managerial guidance.
• Observe the guest dining throughout the entire experience with check-backs.
• Support teammates and guests throughout the day to ensure all guests feel welcome.
• Provide a grateful finale: thank guests, prepare and present final check, accept payment, and process credit card charges or make change as applicable (never at the table).
• Be available to fill in as needed to ensure smooth and efficient operation of the restaurant as directed by the restaurant team leader/manager.

• Positive and supportive team culture.
• Paid Time Off Programs.
• Competitive wages with annual performance reviews.
• Days-only schedule—never work nights.
• Meal benefit as a team member, on or off shift and at all locations.
• Home for the Holidays—Thanksgiving and Christmas Day off.
• Ongoing development and growth opportunities.
• Tickets At Work program—exclusive discounts and access to attractions, events, hotels, and more.
• Pet Insurance.
• Employee Assistance Program (EAP).
• Flexible and Predictive Scheduling.
• 401(k).

• A desire to provide genuine hospitality and care for people.
• Basic math skills with the ability to handle money.
• Multi-tasking ability.
• Good organization skills.
• Point of Sale system ability.
• Available for a minimum of three shifts per week.
• Able to safely lift and maneuver multiple food plates.

• High school diploma with a continuous record of learning.
• Minimal 2 years of service experience in a full-service restaurant.
• Ability to Speak, Read and Write English.
• Serve Safe Alcohol Certification.

• A desire to provide genuine hospitality and care for people.
• Pleasant and polite.
• Strong guest service skills with a passion for hospitality.
• Ability to coordinate, multitask and remain composed.

• Must be able to work weekdays, weekends, and holidays (flexible scheduling). Must be available for a minimum of three shifts including a weekend shift.
• Must be able to work year-round as this is not a seasonal position.
• Be able to stand for long periods (up to 8 hours).

T’s Restaurant Group is proud to be an Equal Opportunity Employer, committed to a diverse and inclusive work environment.