Retail Store Associate

About This Role

We are looking for an enthusiastic, customer-obsessed Studio Sales Associate to join our team in our Garden City Center studio location. You will create an exceptional piercing and shopping experience for our customers in a genuine and enthusiastic manner, supporting the team on weekends. This hourly, non‑exempt position reports to the Studio Manager.

• Warmly greet, welcome customers and help create a celebratory environment.
• Check customers in or help them book an appointment using POS, technology and software systems.
• Help customers choose and style their piercing and hypoallergenic non‑piercing jewelry.
• Professionally answer customer questions about piercing procedures, aftercare, and product details, both on the selling floor and answering phone inquiries.

• Promote and upsell Rowan’s products, including non‑piercing jewelry, aftercare kits and other related items.
• Maintain up‑to‑date knowledge of Rowan’s product offerings, including materials, styles and care instructions.
• Meet or exceed individual sales targets and performance metrics by effectively communicating the value of Rowan’s services and products to customers and converting piercing customers into non‑piercing jewelry customers.

• Help keep the studio clean, organized and stocked with necessary supplies, including jewelry, piercing and cleaning products.
• Follow all health and safety regulations, particularly in areas related to piercing procedures and hygiene.
• Assist managers with receiving, restocking, pricing, displaying, cleaning and maintaining inventory through day‑to‑day upkeep of visual displays.

• Work closely with Studio Manager and Studio Nurse Piercers to provide seamless service to customers.
• Participate in team meetings and training sessions to continuously improve skills and product knowledge.
• Support the team in achieving studio‑wide goals and maintaining a positive work environment.

• Process transactions accurately, including sales, returns and exchanges.
• Assist with inventory management by conducting regular stock checks and replenishing displays as needed.
• Maintain accurate customer records including consent and waiver forms and aftercare instructions.

• Retail or service industry experience is a plus.
• Must be able to work weekends, nights and holidays.
• Independent thinker with a can‑do attitude.
• Love jewelry and helping customers choose their earrings.
• Deliver exceptional customer service.
• Thrive in a busy environment and keep busy when it’s quieter.
• Enjoy spending time with people.
• Nice, friendly, outgoing and easy to get along with.
• Enjoy being part of a team.
• Flexible and willing to lend a helping hand.
• Strong communication skills.
• Strong basic math skills.
• Tasks may include climbing ladders, bending, lifting, pushing and reaching above and below the waist; lifting up to 25 pounds is required.
• Standing for a full 8‑hour shift is a regular part of this role.
• We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of this job, provided that these accommodations do not create undue hardship for the company, impede job performance or pose safety concerns.
• Make a commitment and stick to it.

• Compensation: $16‑19 per hour + commission.
• 401(k) and Roth IRA plans.
• Generous employee discounts on products and services.
• Employee Assistance Program (EAP) resources.
• Team member referral bonus plan for studio positions.

$16 – $19 an hour.

Rowan recognizes the importance of teamwork, collaboration, and diversity. We believe our team is stronger together and remain committed to these values as we grow.

We are an equal‑opportunity employer. All applicants will be considered for employment without regard to race, religious creed (including religious dress and grooming practices), color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status or any other consideration made unlawful by federal, state or local laws (“protected characteristics”).

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.