Stockroom Specialist

Job Location:

0071 - Cranston, RI - CRANSTON, RI 02920

Salary Range: $16.00 - $18.00 Hourly

Stockroom Specialists are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. The Stockroom Specialists’ responsibilities also include contributing to the profitability of the store by overseeing day-to-day operations of the store, ensuring compliance with all company inventory control practices, and maintaining backroom organization and cleanliness.

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
• Greet and welcome every customer warmly and with enthusiasm
• Understand customer needs by asking open-ended questions
• Explain product features and benefits in relation to the customer’s needs by providing in-depth product knowledge
• Suggest additional items to build onto sales by utilizing effective selling techniques
• Thank the customer sincerely and invite them to return and shop with us again
• Be a TPS Brand Ambassador
• Build customer loyalty by being friendly, attentive, and respectful of customers
• Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
• Professional presentation in attire, demeanor, appearance, and compliance with the company dress code
• Demonstrate the ability to make decisions with sound judgment, in the best interest of the TPS customer, store team, and business
• Enthusiastically participate in training and development utilizing all training resources available
• Demonstrate initiative to cross-train in all departments to support bench strength in department leadership
• Continually train and coach associates in operational tasks, inventory practices, backroom organization, and GUEST service behaviors
• Maintain the integrity of the store inventory through proper receiving practices, including sending and receiving product, reporting inventory discrepancies in a timely manner, processing store damages, and researching inventory discrepancies while following corporate guidelines
• Perform inventory tasks such as correction adjustments, price changes, and stock balancing transfers
• Organize and maintain the stockroom, storage areas, and bathrooms to meet company standards at all times
• Order and maintain supplies while adhering to a corporate-issued budget
• Ensure communication regarding operations (Smart Sheet, email, etc.) is acted upon in a timely manner
• Ensure IT equipment—registers, computers, electricity, and internet control panels—are running to standards, working with corporate IT to resolve equipment issues
• After comprehensive training, perform ear piercings and provide a safe, sanitary experience in accordance with state, federal, and CDC guidelines (select locations)
• Understand, employ, and educate others on TPS safety standards
• Perform management functions as expected to meet the needs of the business, including but not limited to opening and closing the store, managing point-of-sale operations, managing the sales floor, and coordinating break schedules
• Assist the Store Team Leader in executing strategies to drive sales and customer loyalty through effective sales and service leader behaviors, the Hallmark Crown Rewards Program, TPS Customer Capture, and store events
• Complete all other related tasks or projects as required within the assigned time frame
• Comply with all company policies and procedures

• Previous experience in specialty retail is preferred
• Previous experience in specialty retail inventory control is preferred
• Demonstrate an ability to multitask while being attentive to customers
• Ability to be mobile on the sales floor and/or stockroom for extended periods of time
• Ability to lift and mobilize medium to large items up to 50 lbs. while utilizing appropriate safety techniques
• Ability to work a flexible schedule to include nights, weekends, and holidays
• Ability to work well and be a leader in a team environment
• Demonstrate resourcefulness and initiative to problem-solve, operate strategically, and act as a team player
• Ability to work autonomously while paying strong attention to organizational detail
• Proficient in using Microsoft Office and POS systems

The Paper Store is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local, or federal law.