Director of Sales

Director of Sales

Cranston, RI 02910

Position Type Full Time Job Shift Day Education Level High School Travel Percentage Road Warrior Category Creative

The Director of Sales will lead the development, implementation, and oversight of comprehensive sales & marketing programs across the MEP Division (Mechanical Electrical Plumbing) and its locations. We are seeking an experienced and driven Sales Leader to oversee and grow our residential and commercial HVAC sales operations. This role is responsible for building and leading a high-performing sales team, developing sales strategies, driving revenue growth, improving customer experience, and ensuring achievement of company goals.

The ideal candidate is a motivated leader with a proven track record in HVAC, home services, or related sales management.

Essential Duties & Responsibilities include, but are not limited to:

• Recruit, lead, coach, and develop HVAC sales representatives and comfort advisors
• Establish sales goals, KPIs, and performance expectations
• Monitor team performance and implement strategies to improve close rates and revenue
• Recruit, hire, onboard, and train new sales team members
• Develop and execute sales strategies to grow market share and profitability
• Work closely with operations, service, and installation teams to ensure a seamless customer experience
• Analyze sales reports, pipeline activity, and market trends to identify opportunities
• Conduct sales meetings and ongoing strategic planning sessions
• Ensure team compliance with company policies, pricing, and financing procedures
• Build and maintain strong customer relationships
• Design and support marketing initiatives and lead generation campaigns
• Maintain a culture focused on accountability, professionalism, and customer satisfaction

The incumbent must:

• Demonstrate a positive and collaborative team atmosphere, embodying corporate values.
• Exhibit strategic thinking and sound judgment under pressure.
• Operate with high integrity and discretion in handling customer-related matters.
• Effectively build trust and credibility with internal and external stakeholders.
• Demonstrate a proactive, solutions-oriented approach to customer satisfaction and challenges.

Supervisory Responsibility:

Directly manages Sales Associates and Sales Reps (both inside and outside sales).

Required

Education and Experience:

• 5+ years of sales leadership experience, preferably in HVAC, plumbing, electrical, or home services
• Proven track record of meeting or exceeding sales goals
• Strong leadership, communication, and coaching skills
• Experience managing sales metrics, forecasting, and reporting
• Knowledge of HVAC systems, products, financing options, and customer sales processes
• Ability to motivate teams in a fast-paced environment
• Strong organizational and problem-solving abilities
• Proficiency with CRM and sales management software
• Valid driver's license and clean driving record

Preferred Qualifications:

• HVAC industry certifications or technical knowledge
• Experience with residential replacement sales or commercial HVAC projects
• Bilingual communication skills are a plus

Work Environment, Position Type and Expected

Hours:

This job operates in a professional field environment with a mix of local travel and office time. In addition to occasionally traveling to field work sites, will also be exposed to varied indoor and outdoor environments. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. It is a full-time 40+ hour position. Days and hours of work may vary but are typically Monday through Friday 8:00 AM to 5:00 PM, with periodic travel required throughout the Northeast US.

This position will be based at our corporate office in Cranston, RI.

Compensation & Benefits:

• Commission/bonus structure
• Health care benefits through United Health Care
• Delta Dental and Vision Service Plan
• Paid time off and holidays
• Employer-matching 401(k) retirement plan
• Employer-paid Employee Stock Ownership Program (ESOP)
• Employer-paid life and AD&D insurance; access to short and long-term disability insurance
• Tuition reimbursement

Who We Are

The RISE Group is an employee-owned,…