Customer Service Representative

Primary Responsibility

Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints.

What You'll Do

* Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.

* Reports customer feedback to management.

* Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.

* Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.

* Assures proper invoicing of accounts by verifying computer-generated invoices.

* Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors

* Schedule loads as required.

* Maintain updated reports to ensure all loads are empty and closed.

* Resolve refused product, over, short and damaged (OS&D) orders.

* Follow attendance policy, show up for work on time and ready to work assigned shift.

* Perform other duties as required and assigned.

What Experience and Education You Need

* High school diploma or general education degree (GED).

* 0-2 years of related work experience.

What Could Set You Apart

* Ability to work in a fast paced environment.

* Ability to handle multiple tasks at the same time.

* Flexibility and initiative.

* Experience working with challenging customers.

* Excellent communication skills.

* Strong problem solving skills

* Understand the specific needs and requests of customers, the nature of their product and storage and handling needs.

* Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor.

* Knowledge of Warehouse Management Systems

* Knowledge of Microsoft Office Suite.

* Desktop computers.

* Accurate typing and data entry skills

Physical Requirements

* Requires the ability to sit for long periods of time, with frequent interruptions

* Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending

* Requires manual dexterity with normal hand and finger movements for typical office work

* Talking, hearing, and seeing are important elements of completing assigned tasks

* May require travel by automobile and airplane up for business

* May require a visit facility operations in temperatures at or below freezing

* May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds

* Requires the use of various electronic tools

* Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes

* Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management

The Company's good-faith and reasonable estimate of the range of possible compensation at the time of posting for this position is $16.25 - $24.25 hourly. Rate may vary based on work location.

Americold offers a range of benefits, including medical/dental/vision insurance, STD/LTD coverage, 401(k) with Company match, FSA, life insurance, EAP, and paid time off, some of which may vary depending on the particular position and whether it is covered by a collective bargaining agreement (CBA).

Americold is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment based on job-related criteria and without regard to any legally-prohibited classification or status, consistent with applicable law.

EOE/AA M/F/D/V DFW.