Seasonal Customer Service Representative

Crest Hill, IL | Full-Time

We are looking for a friendly, dependable Seasonal Customer Service Representative to help our office run smoothly through the busy tax season. You will be the first point of contact for clients arriving for appointments, answer phone and email inquiries, and keep the front office organized during our highest-volume months. This is a seasonal position, ideal for someone who thrives in a fast-paced environment and enjoys helping people.

• Greet clients arriving for tax appointments and manage a busy front-desk and waiting area.
• Answer incoming phone calls and emails, scheduling appointments and routing questions to the right preparer or team member.
• Check clients in, verify contact and document information, and prepare files for tax preparers.
• Provide general information about our services, pricing, and appointment availability.
• Process payments and assist with basic account or billing questions.
• Handle client concerns with patience and professionalism, escalating when needed.
• Keep the office organized, including copying, scanning, and filing client documents.
• Support the team with other administrative tasks as needed during peak season.

• At least 1 year of customer service experience (front desk, retail, call center, or similar).
• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Comfortable using computers, email, scheduling software, and general office equipment.
• Ability to stay organized and courteous during high call and foot-traffic volume.
• Reliable, punctual, and able to work independently as well as part of a team.
• Available to work the full length of tax season, including some evenings and Saturdays during peak weeks.

• Previous experience working in a tax, accounting, or financial services office.
• Experience with appointment scheduling or CRM software.
• Bilingual (English/Spanish) skills.

• Competitive hourly pay: $18.00 – $22.00
• End-of-season bonus for returning next tax season
• Friendly, fast-paced team environment

Koffex Accounting is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.