Sr. Operations Manager

Job  |  Services LLC

Our Sr. Operations Managers are responsible for all budgetary, people development and operations objectives. The Sr. Operations Manager oversees all aspects of operations or functions at the site, manages and leads a team of Operations and Area Managers, coaches and mentors the team, builds positive employee relations, and develops leadership bench strength within the Fulfillment Center.

• Drive creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the Fulfillment Center to meet and exceed the business plan.
• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
• Set and clarify requirements and expectations for Operations and Area Managers; measure performance, provide feedback, and hold Ops Managers accountable.
• Leverage the Operations and Area Managers by sourcing and nurturing ideas and turning them into improvement plans for the functional area.
• Take proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Work closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to secure resources for projects and initiatives in their area and provide needed support for other staff initiatives.

• Lift and move totes up to 49 pounds each.
• Regular bending, lifting, stretching and reaching both below the waist and above the head.
• Walk around the FC at great frequency; facilities are over a quarter mile in length.
• Continually stand and/or walk an average of 5 miles daily.
• Work in construction/distribution environments that may be noisy, unlit, unheated, or not air‑conditioned.
• Access all areas of the building (ascending and descending ladders, stairs, gangways safely and without limitation).

• Bachelor's degree or equivalent, or 2+ years of equivalent experience.
• Experience with performance metrics and process improvement and Lean techniques.
• Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment.

• Bachelor's degree or equivalent, or experience in Engineering, Operations, Business Administration, or a related field.
• Experience leading large contingent workforce programs.
• Experience working in fast paced environments, managing workload even during times of stress or escalated activity.
• Experience working cross functionally across several teams.
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and optional Supplemental life plans), EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at .

Base salary range: $ – $ USD annually (USA, IL, Crest Hill).

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