Office Manager & Campus Visit Coordinator

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Full Time Clerical Crestview Hills, KY, US

4 days ago Requisition

Salary Range: $40,000.00 To $40,000.00 Annually

The Office Manager & Campus Visit Coordinator serves as the welcoming face of Thomas More University and is often the first University representative prospective students, families, and visitors encounter during their college search. This position plays a critical role in shaping the first impression of the University by providing exceptional hospitality, personalized service, and operational excellence throughout the enrollment experience.

The Office Manager & Campus Visit Coordinator coordinates all prospective student campus visits, develops personalized visit itineraries, and collaborates with admissions counselors, faculty, coaches, student ambassadors, and campus partners to ensure every visitor experiences the welcoming, student-centered culture of Thomas More University.

As the operational hub of the Enrollment Management Office, this position supports undergraduate and graduate recruitment efforts by coordinating campus visits, managing front office operations, maintaining enrollment communications and technology, and serving as a knowledgeable resource for prospective students and families.

Every interaction matters. The Office Manager & Campus Visit Coordinator is responsible for ensuring every prospective student and family leaves campus feeling welcomed, valued, informed, and excited about the possibility of becoming part of the Thomas More University community. Through exceptional hospitality, personalized service, and operational excellence, this position helps prospective students envision themselves as future Saints.

All duties and responsibilities are expected to be performed in a manner that reflects the mission and core values of Thomas More University, including:

• Respect for every individual
• Hospitality and service
• Professionalism and integrity
• Collaboration and teamwork
• Compassion and care
• Commitment to diversity and inclusion
• Student-centered decision making
• Excellence in customer service

• Serve as the primary receptionist and first point of contact for prospective students, families, and campus visitors.
• Create a welcoming, professional, and hospitable environment that reflects the mission and values of Thomas More University.
• Ensure every visitor receives prompt, courteous, and personalized assistance.
• Maintain an attractive, organized, and welcoming Enrollment Management reception area.
• Answer and direct incoming phone calls, emails, and visitor inquiries professionally and efficiently.
• Serve as a knowledgeable resource regarding admissions processes, campus resources, and visit opportunities.

• Coordinate all undergraduate and graduate campus visits from initial scheduling through completion.
• Develop personalized visit itineraries based on each student's academic interests, extracurricular involvement, and enrollment goals.
• Coordinate schedules with admissions counselors, academic departments, faculty, athletic coaches, Fine Arts, Honors, Student Affairs, Campus Ministry, and other campus partners.
• Coordinate student ambassador participation for campus visits by communicating visitor schedules and needs with the Student Ambassador Program coordinator.
• Ensure prospective students and families are paired with appropriate student ambassadors to provide an engaging and personalized campus experience.
• Confirm appointments and communicate schedule updates with all campus partners.
• Coordinate special visit requests, transfer visits, group visits, and VIP visits.
• Prepare visitor itineraries, welcome packets, and admissions materials.
• Monitor daily visit schedules to ensure a seamless visitor experience.

• Utilize Slate CRM to coordinate campus visits, communications, and enrollment workflows.
• Maintain accurate prospective student records, visit data, and communication history within Slate.
• Assist with enrollment communications, visit confirmations, and event registration.
• Participate in Slate training and remain current on enrollment technologies.
• Generate reports and recommend improvements to enrollment and campus visit processes.

• Assist in planning and coordinating Open Houses, Preview Days, Registration Days, Accepted Student events, High School Counselor programs, and other recruitment initiatives.
• Coordinate logistics, visitor materials, hospitality, and event preparation.
• Collaborate with the Student Ambassador Program coordinator to ensure ambassadors are available and prepared for recruitment events and campus visits.
• Support evening and weekend recruitment events as needed.

• Manage the daily operations of the Enrollment Management…