Front Desk Associate

Company Overview

At Planet Fitness, our mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, judgement-free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

All of our Team Members share one common goal: a passion for our brand and a desire to make members feel welcome in our Judgement Free Zone.

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to members, guests, and fellow team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Are a quick study with the ability to apply what you have learned during online and hands-on training.

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional Judgement Free member experience.

• Greet members/guests as they enter and exit the club; assist them with any questions or concerns as they check in.
• Help promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and, when needed, elevate to a Manager.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign-ups, contact and billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Perform prospective member calls and tours; assess their membership needs.
• Execute retail transactions accurately and drive sales goals.
• Maintain regular, consistent cleaning and sanitizing of all exercise equipment and spa amenities, including communal spaces and your assigned area.
• Ensure restrooms are clean, sanitized, stocked and clutter-free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly address any safety policy issues and cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken or missing equipment.

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (training provided by Planet Fitness).
• Basic computer proficiency.

• Continual standing and moving throughout the club during shifts.
• Continual communicating in person or on the phone to exchange information during shifts.
• Must be able to lift up to 75 pounds.
• Will encounter toxic chemicals during shifts.
• Frequent cleaning and sanitizing of equipment and facilities.
• Move yourself in different positions, including bending and twisting, to accomplish tasks.

• Medical, Dental, and Vision Insurance.
• Vacation, Sick Time, and Holiday Pay.
• Free Black Card Membership.
• 401(k) Retirement Savings Plan.
• Term Life Insurance.
• Healthcare and Dependent Care Flexible Spending Accounts.
• Tuition Reimbursement.
• Employee perks and discounts.
• Engaging team-building competitions and social events.

E-Verify is used in the following states:
Florida, Georgia, North Carolina, South Carolina, and Alabama.

Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.