Healthcare Support Specialist; Crestview

Position: Healthcare Support Specialist (Crestview)

Location: Crestview, FL

Job : 478

# of Openings: 1

The Healthcare Support Specialist is one of the primary points of contact forthe medical office. The Healthcare Support Specialist helps coordinate the care of the patients and serves as a liaison with the patient, medical staff, and provider of care.

• Welcomesandgreetsall patients and visitors, in person or over the phone.
• Registers walk-innew patients and updates and verifies existing patient demographics by collecting detailed patient information, including personal and insurance or financial information.
• Checks patients inthroughintakefacilitatingpatient flow by notifying the provider of the patient’s arrival, being aware of delays, and communicating with patients and clinical staff.
• Schedule sin houseMRI’sand referrals.
• Scheduling and rescheduling offuture patient appointments.
• Collectingpatientcopays,coinsurances,and allowable payments andreconcilingthese payment sat the end of each dayin your daily batch ledger.
• Verifying Insurance
• Prepping Clinic Schedules
• Responds to patients, prospective patients, and visitors' inquiries courteously.
• Protects patients’ rights bymaintainingconfidentiality of personal and financial information.
• Keeps office supplies within the clinic adequately stocked byanticipatinginventory.
• All other duties as assigned.

• Maintaininga consistent positive attitude and cheerful demeanor.
• Communicate Effectively
• Ability to work in a fast-paced environment
• Multi-tasker
• Ability and desire to learn new things and improve processes
• Ability to listen and understand patient and provider concerns
• Self and situational awareness

• High school diploma or equivalent
• Medical Experience Preferred
• 6 months, plus of relevant experience scheduling in a medical office environment
• Experience working with medical EHR, Athena experience preferred.
• Experience in Orthopedics or Pain Management is a plus

• Travel to coverdifferentlocationsmay be required
• Able to standandsit for extended periods of time