Store Manager - Destin Commons

Store Manager

We are Lush North America, a brand that creates fresh and handmade cosmetics for the past 20 years. We are dedicated to fair trade sourcing, sustainable communities, and giving back to organizations that make a difference. As a Store Manager, you will embody our core values:
Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

• A fun and funky store atmosphere that encourages individualism
• A 50 % discount on all our products
• An unconventional retail structure that supports your entrepreneurial spirit
• Opportunities for growth – we promote from within

• Recruit, train, and develop your team on brand, product, and service.
• Build development plans, coach staff, and provide constructive feedback.
• Promote diversity, equity, inclusion, and belonging through training and initiatives.
• Manage staff scheduling and hiring processes with transparency and equity.

• Collaborate with the team to exceed daily sales goals while providing a unique and inclusive customer experience.
• Educate customers and staff on our brand values, anti‑animal testing stance, ethical buying, 100 % vegetarian, handmade, and naked packaging commitments.
• Continuously deepen product knowledge and make informed product recommendations.
• Demonstrate strong business acumen by developing and executing business plans that align with company strategy and improve KPIs.

• Coach and develop staff using the Leadership Practices framework, coaching behaviors, and encouraging learning.
• Promote DEIB by maintaining a diverse and inclusive environment and collaborating on equitable solutions.
• Balance performance concerns with empathy, creating action plans to improve staff engagement.
• Support fair hiring practices and explain equity in the interview and promotion process.

• Ensure shop compliance: training, standards for time and attendance, product integrity, respectful workplace, anti‑harassment and anti‑discrimination guidelines, health and safety, and daily communication.
• Manage inventory and orders using reporting tools, executing action plans to control stock and reduce waste.
• Implement merchandising plans, maintain visual standards, and drive sales through a clean and consistent environment.
• Schedule staff to cover peak times while respecting breaks, meals, payroll accuracy, and the labor budget.

• 3–5 years of retail management experience.
• Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management.
• Excellent listening, communication, analytical, critical thinking, troubleshooting, organizational, and time‑management skills.
• Strong customer service, supervisory, and sales skills; knowledge and interest in skincare, natural beauty, and ethical business.
• Ability to work flexible hours to meet shop needs, including holidays, evenings, and weekends.

• Experience with consultation‑based customer service models.
• Proficiency in coaching staff and developing retail career paths.
• Record of developing retail staff careers.
• Proficient in Excel, Microsoft Suite, and adaptable to other systems.
• Experience in cross‑cultural collaboration and DEIB or social justice training.
• Fluency in Spanish, French, or other languages.

Pay: $53,850 USD – $53,850 USD

We, Lush North America, unequivocally support equal‑opportunity employment for all applicants, regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics protected or enforced by law under federal or provincial/state jurisdiction.