Case Manager Supervisor

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong,and communities are vibrant.

LSF is seeking a talented Child Welfare Case Manager Supervisor who wants to make an impact in the lives of others.

Case Manager Supervisors can expect to serve clients in Santa Rosa, Okaloosa and Walton counties.

This role requires an active Child Welfare Certification or Child Welfare Supervisor Certification. Limited exceptions may be considered for out-of-state equivalent experience or a Child Protection Certification. Experience must be direct, hands-on child welfare experience. Adjacent experience will not be considered. Misrepresentation of credentials will result in immediate disqualification.

This position supervises and monitors the work of an assigned group (unit) of workers under the employee’s direct supervision. The employee in this position is expected to become familiar with agency contract goals and requirements and to ensure staff performance toward those goals. In addition, advanced knowledge of Florida Child Welfare statutes, administrative code, and operating procedures as mandated by local and state compliance and regulatory entities is necessary for the proper performance of this position.

The Case Manager Supervisor I is required to demonstrate advanced skills in communicating with, motivating, training, and evaluating employees, and is expected to meet regularly with each worker under supervision to mentor and monitor performance. Additional responsibilities include the on-boarding of new staff, the coordination and tracking of required training hours for certification, as well as assessing the progress of new case managers in preparation for child welfare certification.

Supervisors are expected to participate in the recruitment and hiring of workers for their units and may need to create Employee Improvement Plans to initiate proceedings to address deficiencies in staff performance. If working at a residential facility, this is a non-direct care position.

• Develops Performance standards and job duty expectations with workers, reviews standards and plans for continuous improvement.
• Communicates worker’s compliance with these expectations on a regular basis.
• Creates, identifies, and coordinates the activities of newly hired case managers including shadowing experiences, compliance with training requirements, and opportunities for field/classroom training.
• Reviews each case in unit caseload at a minimum, on a quarterly basis. This review must include a one-on-one discussion with the assigned case manager, recommendations for case progress, documentation of the review and recommendations in Florida State regulatory databases. Cases identified as high risk will need a more frequent level of oversight.
• Monitors and directs the day-to-day work of case managers. This monitoring must include the completion of home visits within required time frames, the completion of required tracking tools, court documentation, staffing packets, family assessments, safety plans, database case documentation within 48 hours, file maintenance and other required case work in timely manner.
• Attends/ensures preparation for alI unit case staffings, reviews incoming cases, and determines how best to assign new cases within the unit.
• Reviews and assists with complex cases, provides guidance and support.
• Reviews work products such as family assessments, home studies, court reports, case plans and case documentation with case managers, and provides consultation and direction to them to ensure appropriateness, clarity, quality, and thoroughness.
• Identifies performance needs of case managers and other assigned staff and develops and implements training plans and/or other opportunities for performance improvement.
• Provides guidance to case managers and other staff by coaching, motivating, training, and providing staff development activities.
• Identifies and promotes outstanding performance.
• Participates in court proceedings as necessary, and monitors worker performance in court.
• Mentors all new case managers in the field each month by participating in a home…