Network Engineer Level I

The Network Engineer Level I is primarily responsible for delivering quality IT services and recommendations to customers pertaining to their company data, workstations, servers and networks. One goal of the position is to ensure the client's success by enabling them to maximize the benefits of their investment in technology and their staff. The second goal is to complete the work promised to the clients in a way that ensures a profit for HTS.

The position involves significant interaction with clients and coworkers.

Heritage Technology Solutions is a full-service network integrator offering complete solutions that include high-quality computer products, printer hardware, software applications, network consultation, design, cabling, and support. Our emphasis is focused on integrating Internet connectivity, mass storage, voice/data communications, document imaging, security solutions and telephone systems with network technology. Incorporated in 1983, our business occupies a 4000 square foot service facility, centrally located to service our Chicago, suburban and Northwest Indiana clients.

Just minutes away from major expressways, we can provide the fast response our customers demand and deserve.

Employees are held accountable for the following job functions. Performance levels on these functions are assessed in regular Peer Review surveys and through the annual performance appraisal process.

• Consistently work to provide exceptional customer satisfaction and success for our clients.
• Keep management informed of any customer satisfaction or relationship concerns.
• Communicate effectively and at appropriate times with all levels of internal staff and client personnel.
• Manage the client’s expectations by clearly assessing each service ticket regarding the time required and potential costs involved. Effectively communicate expectations to the clients and reset expectations when appropriate.
• Manage multiple simultaneous assignments in a very fast past environment.
• Provide technical consultation and recommendations that are beneficial for our clients.
• Look for and develop methods that drive efficiency in our internal procedures.
• Commute between customer locations in the Chicago /Northwest Indiana area.
• Participate in project implementations.
• Provide hardware and software troubleshooting, administration and installs for PCs, servers and networks.
• Research hardware and software pricing and provide purchase recommendations to clients.
• Maximize the use of time to achieve expected billable/utilized time.
• At the time of service, accurately document all services delivered. Documentation must be appropriate for billing purposes and be complete to allow co-workers to understand previous work completed to resume effort.
• Identify business issues experienced by our clients and develop technical recommendations to overcome them.
• Assist with sales staff in winning new clients.
• Actively pursue learning new technology and developing new skills by developing a training plan and consistently making progress toward your training objectives.
• Develop/document internal processes and procedures.
• Participate in the development of new service offerings.
• Keep all service ticket documentation current and accurate.
• Keep schedule/calendar current with dispatcher.
• Perform other related responsibilities as determined by management.

Employees are expected to perform in a manner that is polished and that demonstrates a professional attitude and eagerness to help themselves and HTS thrive.

• You are committed to the company’s mission, vision, values and goals.
• You understand the company goals and prioritize activities and make decisions in alignment with them.
• You…