Window & Door Repair Specialist

About the Role

M&M is seeking an experienced Window & Door Repair Specialist to inspect, repair, and install a variety of window and door systems. This role requires strong technical skills, professionalism with customers, and the ability to work independently or as part of a team while delivering high-quality results and quality customer service with every interaction.

• Inspect, diagnose, repair, and install windows and doors
• Ensure proper installation and operation of window and door systems
• Work directly with manufacturers to order parts and identify solutions
• Accurately document service requests, parts usage, billing, and job completion details
• Manage daily job schedules efficiently and bill jobs by the next workday
• Handle customer interactions professionally and courteously
• Load service vehicle with required tools and materials for each job
• Maintain a clean, safe, and organized work environment
• Collect payment when required
• Work independently or collaboratively on specialized jobs
• Follow all company SOPs and safety protocols
• Provide Peace of Mind with every customer interaction

• Proven experience with window and door inspection, repair, and installation
• Familiarity with various window and door styles and installation techniques
• Strong attention to detail and problem-solving skills
• Ability to work in a fast-paced environment with a positive attitude
• Effective time management and organizational skills
• Ability to follow directions from supervisors and team leaders
• Valid driver’s license
• Lead-Safe Certification is a plus

• Ability to lift up to 50 lbs independently
• Ability to work at heights and safely use ladders and planks
• Comfortable working in various weather conditions
• Proficient with required tools (e.g., brakes, saws, and other hand/power tools)

• First 30 Days
  • Understand company mission, values, and culture
  • Learn product lines and service offerings
  • Become familiar with SOPs and service processes
  • Develop foundational customer interaction skills
  • Learn installation and service procedures
• First 60 Days
  • Deepen product knowledge and repair solutions
  • Develop strong customer service and communication skills
  • Learn how to order parts through manufacturers
  • Organize and manage windows and materials in the warehouse
  • Understand billing processes and callback documentation
  • Establish best practices and improve time management
• First 90 Days
  • Independently handle window and door callbacks
  • Order materials directly through manufacturers
  • Follow up on service orders and resolve issues on-site
  • Work independently or with a team to complete jobs efficiently
  • Manage all billing independently
  • Collaborate closely with the Service Manager to keep jobs moving
  • Provide Peace of Mind with every customer interaction

We value skilled professionals who are committed to high-quality work and exceptional customer service. As part of our team, you will grow your career, gain hands-on experience, and provide peace of mind with every customer interaction.