Service Center Specialist II

Position Information

Position Title Service Center Specialist II Job Type Full Time - 12 months Division Technology Services Department Service Center

Job Location Crete, NE (68333) Position Summary

Are you the go-to tech person for your friends, family, or community? Do you love solving digital puzzles, but care even more about helping the person behind the screen?

Doane University is seeking a customer-focused, technology-savvy professional to join our Service Center team as a Service Center Specialist II. This position plays a vital role in delivering exceptional service experiences to students, faculty, staff, and campus visitors through a variety of support channels.

As a member of the Service Center, you will serve as a primary point of contact for technology support, service requests, information services, printing, mail services, library assistance, and other campus operations. This role is ideal for someone who enjoys solving problems, helping others, improving processes, and contributing to a collaborative team environment.

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Doane University actively works to create and sustain a welcoming learning community for all members to fulfill their potential, feel valued, and make meaningful contributions to the University. Doane University is an equal-opportunity employer and seeks candidates who reflect the diversity of our society. Following USCIS regulations, successful applicants must be legally able to accept work in the United States. Doane is unable to sponsor applicants for work visas.

FLSA Not Applicable Salary Minimum $18/hour Minimum

Required Qualifications

Requires an associate's degree plus experience in a customer service-focused information technology role. Equivalent work or military experience may substitute for the associate's degree.

Your experience must demonstrate the ability to assist, investigate, monitor, and supervise in the following areas:

* Customer Service

* Problem Management

* Incident Management

Preferred Qualifications

Core ITIL-related skills for service desk management.

ITIL and customer service-related certifications.

Required Licenses/Certifications Preferred Licenses/Certifications

Physical/Environmental/Working Conditions

Working Conditions

Primarily, normal business hours; however, evenings and weekends may be necessary to deal with emergencies. Travel between Doane campuses as necessary for service, projects, maintenance, etc.

Travel Required No

Physical Requirements Light work Outdoor Exposure Primarily exposed to indoor elements Background Check Required Yes

Posting Detail Information

Posting Number STF
181 Desired Start Date Position End Date (if temporary) Open Date Review Start Date Close Date Open Until Filled Yes Special Instructions to Applicant

Doane offers a comprehensive benefits package that supports you professionally and personally, including paid time off, health and retirement benefits, professional development opportunities, and free undergraduate and discounted graduate tuition. Visit our benefits page to learn more.

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Supplemental Questions