Technology Operations Technician

Position Summary

Doane University invites applications for the position of Technology Operations Technician. This position provides hands‑on technical support for the university’s network infrastructure, computer systems, and audiovisual equipment across campus.

The Technician supports and maintains the university’s technological infrastructure, including troubleshooting network connectivity issues, pulling and terminating network cable, installing and supporting audiovisual equipment, and managing endpoint devices across campus. Responsibilities include deploying, configuring, imaging, maintaining, and troubleshooting university‑owned desktops, laptops, and peripheral devices using modern endpoint management and device lifecycle practices. The technician will assist with device provisioning, software deployment, patch management, hardware replacements, and asset tracking to ensure reliable and secure technology services for faculty, staff, and students.

• Provide technical support for campus network infrastructure, computer systems, and audiovisual equipment.
• Troubleshoot network connectivity, pull/terminate network cable, and install/support audiovisual equipment.
• Deploy, configure, image, maintain, and troubleshoot endpoint devices using modern management practices.
• Assist with device provisioning, software deployment, patch management, hardware replacements, and asset tracking.
• Work independently and collaboratively within the Technology Operations team to improve and maintain campus technology services.

• Associate degree in customer service, information technology, or a related field. Equivalent combinations of education, work experience, or military experience may be considered.
• Minimum of one (1) year of experience providing technical support or related technology services.
• Knowledge of IT infrastructure and network support.
• Familiarity with the Skills Framework for the Information Age (SFIA) at levels 2, 3, and 4.

• Licenses or certifications relevant to IT support.

Doane offers a comprehensive benefits package that supports you professionally and personally, including paid time off, health and retirement benefits, professional development opportunities, and free undergraduate and discounted graduate tuition. Visit our benefits page to learn more.

Doane University actively works to create and sustain a welcoming learning community for all members to fulfill their potential, feel valued, and make meaningful contributions to the university. Doane University is an equal‑opportunity employer and seeks candidates who reflect the diversity of our society. In accordance with USCIS regulations, successful applicants must be legally able to accept work in the United States.

Doane is unable to sponsor applicants for work visas.

Travel may be required to other campuses as needed. Work is generally during normal business hours, but may include occasional evenings, weekends, or other non‑traditional hours to support events or respond to urgent service needs.