Service Manager Job Crete area,Nebraska USA,Trades / Skilled Labor

Service Manager – Windows & Doors

Direct Hire | Full-Time | Crete, NE

We are looking for a Service Manager for a well-established fiberglass window manufacturing company in Crete, NE. This is a great opportunity for someone who is mechanically inclined, enjoys troubleshooting and solving problems, and knows how to work with customers to make sure issues are handled the right way.

This position is responsible for overseeing a small team of two service technicians who handle window installations, repairs, and service calls. You will not be the person doing the day-to-day installations. Instead, you will be the person the service technicians and customers turn to when there is a problem that needs to be figured out.

You do not need previous fiberglass window experience. The company will teach you their products. We are looking for someone with a strong construction, mechanical, maintenance, field service, or installation background who understands how things work and is good at finding solutions.

What You'll Be Doing

Oversee and coordinate a team of two service technicians
Schedule service calls, installations, repairs, and follow-up work
Troubleshoot window and installation issues with service technicians
Work directly with customers when questions, concerns, or service issues come up
Determine whether an issue is related to the product, installation, hardware, parts, or another cause
Help service technicians determine the best solution when problems arise in the field
Coordinate repairs, adjustments, replacement parts, and additional service when needed
Make sure technicians have the correct information, materials, and parts needed for each job
Follow up with customers and technicians to make sure issues are completely resolved
Work with manufacturing and other internal departments when additional support is needed
Document service issues, repairs, and resolutions
Identify recurring product or installation problems and help determine ways to prevent them
Maintain a high level of customer service throughout the entire process

What We're Looking For

We are looking for someone who is mechanically inclined, resourceful, organized, and comfortable taking ownership of problems.

Your previous experience could come from:

The right person will:

Enjoy figuring out why something isn't working
Have a strong understanding of construction, installation, or mechanical concepts
Be able to troubleshoot problems and come up with solutions
Be comfortable guiding service technicians through issues
Have previous leadership or management experience
Communicate well with customers, including when a customer is frustrated
Be able to stay calm and professional when problems arise
Take ownership of an issue and follow it through until it is resolved
Be organized and able to prioritize multiple service issues at once
Be comfortable using computers and technology
Have strong communication and follow-through

More Than Just a Desk Job

While you won't be the person completing the day-to-day installations, this also isn't a position where you'll sit behind a desk and simply manage a schedule.

We want someone who wants to understand what is happening in the field and help their technicians find solutions.

You may be talking with a customer about an issue, reviewing photos from a jobsite, troubleshooting a problem with a service technician, coordinating replacement parts, working with the manufacturing team, or determining what needs to happen next to get an issue completely resolved.

The company will teach you the fiberglass window product. You bring the mechanical knowledge, problem-solving ability, leadership skills, and customer service experience.

Experience

Management/Leadership: 2+ years required
Construction, Mechanical, Field Service, Maintenance, or Installation: 3+ years preferred
Window and door experience is a plus, but not required

Work Location:

In person