Student Accounts Coordinator and Third-Party Billing Administrator

Student Accounts Coordinator and Third-Party Billing Administrator

Department:
Financial Services

Reports to:

Associate Director of Student Accounts

Position Summary

Missouri Baptist University is seeking a Student Accounts Coordinator and Third-Party Billing Administrator to manage third-party billing, payments, refunds, and student account adjustments. This position works closely with students, families, campus departments, and external agencies to ensure accurate account management and compliance with applicable policies and regulations.

Primary Responsibilities

• Process student account refunds, credit balances, emergency loan applications, and return-of-funds purchase orders within required timelines.
• Monitor expired refund checks and reissue or return funds in accordance with applicable requirements.
• Respond to billing and payment questions by phone, email, and in person.
• Manage the Student Accounts email inbox and provide helpful guidance to students and families.
• Invoice and reconcile third-party billing, including Veterans Affairs, tuition assistance, 529 plans, and 3
  
  Pay.
• Maintain required Veterans Affairs credentials and comply with applicable federal and state regulations.
• Partner with Financial Aid, the Registrar, and other departments to resolve billing and refund discrepancies.
• Process account adjustments related to schedule changes, withdrawals, meal plans, fines, and miscellaneous charges.
• Maintain accurate student billing records, audit spreadsheets, policies, and procedure manuals.
• Monitor regulatory changes affecting student billing, refunds, and collections.

Qualifications

• Associate degree in accounting, business administration, or a related field, or one to two years of relevant experience in financial services, accounting, or customer service.
• Strong attention to detail and accuracy when processing financial transactions.
• Excellent written and verbal communication skills.
• Ability to manage multiple responsibilities and meet deadlines.
• Proficiency with Microsoft Office and student information systems.
• Strong customer service and problem-solving skills.
• Ability to obtain and maintain required Veterans Affairs credentials and training.

A bachelor’s degree in accounting, finance, or business administration is preferred.

Benefits

Eligible full-time employees receive:

• 100% employer-paid employee health and dental insurance
• Employer-paid life insurance equal to four times annual salary, plus $10,000
• Employer-paid long-term disability insurance
• A 5% employer retirement contribution with immediate vesting
• And More

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, veteran status, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law.

The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact  Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present you as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications.

Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

For residents of Ontario, Canada only: the role is to replace a presently employed person at Vaco by Highspring's client.

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