Observability Platform Engineer

ABOUT US:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs.

It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG.

People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference.

Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers!!

We are building Observability and Event Intelligence as an internal product for engineering teams across LSEG. This role focuses on operating, improving, and scaling our platforms, ensuring teams can reliably onboard, adopt best practices, and run healthier services.

You will own the configuration, governance, integrations, and lifecycle of our observability platforms and serves as a partner and enabler to developers, engineers, and operations teams.

This position is ideal for someone who enjoys running platforms at scale, defining standards, enabling others, and driving adoption across a global enterprise. It is a platform operations and enablement role -- not Dev Ops application delivery, production SRE, CI/CD or microservices engineering, nor full-time software development.

• Own platform governance, reliability, standards, and guardrails

• Manage identity, access, roles, and tenancy models

• Operate onboarding/offboarding and self-service capabilities

• Coordinate platform upgrades, feature rollout, and lifecycle changes

• Integrate with ITSM workflows (change, incident, problem)

• Partner with vendor engineers and internal teams on complex issues

• Drive adoption, hygiene, and cost optimization across business units

• Provide L3 expertise and advanced troubleshooting for platform services

• Document SOPs, standards, and best practices for scale and support

• Monitor platform health, usage patterns, and consumption trends

• Automate repeatable provisioning and integrations (APIs, Terraform, scripts) as needed

• Evaluate new observability capabilities and support proof-of-concepts

• Contribute to roadmap, maturity goals, and platform strategy

• Faster, frictionless onboarding for application teams

• Increased adoption and consistent use of standards

• Reduced alert noise and duplicate configurations

• Stable, well-governed, well-supported platforms

• Improved cost efficiency and license utilization

• Clear processes, documentation, and ownership models

• Experience administering or operating observability platforms (Datadog, Splunk, Dynatrace, Grafana, Prometheus, Big Panda, etc.)

• Strong understanding of monitoring, alerting, metrics, logs, and event routing

• Familiarity with Azure or other cloud environments

• Working knowledge of ITSM/ITIL and operational workflows

• Experience integrating tools and platforms via APIs or automation

• Strong collaboration, communication, and stakeholder skills

• Experience with Terraform or Python for automation

• Service Now development experience (Service Catalog, Flow Designer/Workflows, custom applications, and third-party integrations)

• Influence observability maturity across a global enterprise

• Own and shape platforms used by hundreds of teams

• Work…