Entry Level Service Desk Analyst

Schedule: 8‑hour shift, Weekends as needed.

Entry Level Service Desk Analyst - 2/23 Start

Creve Coeur, Missouri, United States | ESD | Full‑time

Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence.

As a member of the Service Desk Team, you will be the first point of contact for clients experiencing technical issues. You will diagnose problems quickly and accurately while performing standard, preliminary research. You will use a variety of remote access, user admin, and related tools.

• Act as the primary contact for customers needing assistance with hardware, software, network, or other technical/non‑technical issues.
• Deliver support via phone, email, and chat.
• Troubleshoot by identifying, diagnosing, and resolving issues using knowledge‑base articles, prior incident history, peer input, or by routing to the appropriate escalation tier.
• Leverage screen‑sharing and remote‑control tools to validate, gather, and assess the reported problem.
• Create and update tickets for every request, capturing clear, complete, and detailed information to enable effective follow‑up by the Service Desk or downstream teams.
• Maintain consistent, reliable attendance.

• High school diploma or equivalent required.
• Clear, professional communication – strong verbal, written, and accurate typing skills.
• Reliable team player who collaborates effectively in a group setting.
• Consistently professional with colleagues and end users; remains composed in a fast‑paced, sometimes stressful situation.
• High initiative and follow‑through; strong critical thinking; manages multiple priorities in a detail‑oriented, high‑volume environment and makes decisions based on research.

We know that great candidates may not match every qualification listed. If you’re excited about the role and believe you could be a strong fit, we encourage you to apply. We value potential and a growth mindset as much as experience.

• $1,000 Sign‑On BONUS
• 401(k) Matching
• Dental insurance
• Health insurance
• Health savings account
• Paid Time off
• Referral program
• Vision insurance

Pay: $15.00 per hour

Expected hours: 37.5 per week

“We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”