CRM Business Analyst

Are you passionate about turning data into actionable insights and optimizing systems that power business success? We're looking for a CRM & Business Systems Analyst to take ownership of a critical platform and help drive smarter decisions across sales, marketing, and operations.

This is a highly visible role where you'll blend technical expertise, business analysis, and user support to improve processes, strengthen data integrity, and elevate system adoption across a growing organization.

• High-impact position with visibility across multiple departments
• Opportunity to shape and optimize core business systems
• Flexible work environment with remote capability and occasional on-site collaboration
• Competitive salary and strong benefits package
• Supportive, collaborative culture with modern workplace perks

• Serve as the primary point of contact for CRM system administration
• Manage user support, troubleshooting, and day-to-day system performance
• Partner with vendors to resolve issues and implement improvements

• Train users on system functionality and best practices
• Develop clear documentation, guides, and training materials
• Drive ongoing user adoption through communication and coaching

• Maintain accurate, consistent, and reliable CRM data
• Perform audits and enforce data standards and processes
  
  Identify gaps and implement improvements to data quality

• Build and maintain dashboards, reports, and queries
• Deliver insights that support sales performance and pipeline visibility
• Enhance reporting tools to meet evolving business needs

• Collaborate with sales and marketing teams to optimize workflows
• Translate business needs into system solutions
• Support integrations between CRM and other business systems

• 2-5+ years of experience working with CRM systems and data analysis
• Strong Excel skills (pivot tables, formulas, data visualization)
• Experience with reporting, dashboards, and query development
• Ability to problem-solve, think critically, and improve processes
• Strong communication skills and ability to work cross-functionally
• Detail-oriented with a focus on data accuracy and system integrity
• Bachelor's degree in Information Systems, Business, or related field (or equivalent experience)

• Experience with ERP systems and business intelligence tools
• Background supporting sales and marketing operations
• Prior experience with CRM platforms (e.g., SugarCRM or similar)

• A proactive problem-solver who improves systems and processes
• A trusted resource for users across technical skill levels
• A data-driven thinker who delivers meaningful insights
• A collaborator who bridges the gap between business and technology

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.