Spa Receptionist

Crieff Hydro Hotel

Crieff Hydro is one of Scotland’s most iconic hospitality businesses, welcoming over 200,000 guests a year across hotels, restaurants, bars and experiences. Recent major investments have transformed our kitchens, restaurants and bars, enhancing the guest experience.

We’re expanding our Spa team and need a Spa Receptionist to serve as the first point of contact. Responsibilities include managing the reservation system, coordinating telephone, written and email enquiries, resolving guest issues, promoting spa facilities and products, and providing a welcoming, professional atmosphere for guests.

• Experience with reception and booking systems, and a genuine smile for guests.
• Excellent listening skills – we value listening over assumptions.
• Team focus – cooperate with colleagues to create memorable experiences.
• Creativity and openness to new ideas.
• A friendly, approachable personality rather than a corporate clone.
• Flexibility – ability to handle a variety of guest situations.

• Live‑in accommodation on site, with bills included in many rooms.
• Exclusive discounts: 30 % off food, drinks and retail, discounted leisure membership and reduced hotel activity rates.
• Team‑rate hotel stays: discounted stays across all hotels starting at £30 per night.
• Refer‑a‑Friend bonus: up to £250‑£500 for each successful recommendation.
• Guest mention reward: £5 for each positive review shoutout.
• A supportive, fun team environment with a focus on well‑being.
• Career progression opportunities across seven hotels and multiple departments.
• 24/7 confidential wellbeing support through Health Assured Employee Assistance Programme.
• Team events and an annual staff party each year.

• Right to work in the United Kingdom – sponsorship is not available.