Accounting - Billing Specialist & Customer Service Coord

Dotted Line Reporting:
General Manager, Horizon House Works Position Summary

Horizon House Works is seeking a highly organized, detail-oriented Billing & Customer Service Coordinator to support our growing service operations. This position plays a critical role in ensuring accurate project billing, cost tracking, customer communication, and administrative support for field operations. The ideal candidate is bilingual (English/Spanish), customer-focused, and capable of managing multiple priorities while maintaining exceptional accuracy.

• Prepare and issue customer invoices for completed service and project work.
• Review work orders, labor entries, materials, and supporting documentation to ensure accurate billing.
• Match customer payments and cash deposits to outstanding invoices.
• Monitor and manage Accounts Receivable aging reports.
• Follow up on past-due accounts and assist with collections efforts.
• Maintain accurate billing records within company software systems.

• Assign and code Home Depot, Lowe's, and other vendor purchases to the appropriate jobs and cost categories.
• Review receipts and supporting documentation for completeness and accuracy.
• Issue purchase orders to field personnel and subcontractors.
• Track open purchase orders and assist in resolving discrepancies.
• Ensure project costs are properly recorded and allocated.

• Serve as a primary point of contact for customer invoice questions and billing inquiries.
• Answer incoming customer service calls professionally and promptly.
• Support phone sales efforts by responding to service inquiries and scheduling requests.
• Maintain positive relationships with customers through timely communication and problem resolution.

• Assist the General Manager and Assistant Controller with operational reporting and administrative projects.
• Maintain organized electronic and physical project files.
• Support data entry and quality control initiatives.
• Coordinate with field staff to obtain missing documentation required for billing and job closeout.

• Fluent in both English and Spanish (written and verbal).
• Strong attention to detail and commitment to accuracy.
• Minimum 2 years of administrative, billing, accounting, customer service, or related experience.
• Proficient with Microsoft Outlook, Excel, and Word.
• Strong organizational and time management skills.
• Excellent customer service and communication abilities.
• Experience in construction, home services, maintenance, warranty, or service-related industries preferred.