Assistant General Manager

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Training & development

Job Type: Full-Time Pay: $52,000/year to $56,000/year plus bonus Reports To: Ownership Team

ACK F&B operates a growing group of Paris Baguette bakery cafés across Maryland and Virginia, with our newest location opening soon in Crofton, MD. We are building a strong, disciplined, customer-focused operation with the goal of growing into a multiple-location bakery café management company. The company currently operates multiple stores in MD and VA, with a few more becoming operational within another year.

This is an opportunity for the right candidate to join at the ground level of a growing company, help establish the foundation for daily operations at our new Crofton location, and develop into a long-term leadership role as more locations become operational.

The Assistant General Manager will support the ownership team in managing daily store operations, employee training, customer service, product quality, cleanliness, inventory, scheduling, reporting, and overall café performance.

This is a hands-on leadership position in a newly opening bakery café. The right candidate must be willing to lead from the front, work side-by-side with the team, learn company standards, implement procedures, complete required reporting, and follow through without excuses.

This is not a standard 40-hour-per-week position, especially while the store is being organized and stabilized around opening. The schedule may require early mornings, evenings, weekends, holidays, and additional hours based on business needs. Candidates must understand that leadership in a new food-service operation requires flexibility, urgency, ownership, and commitment.

We are looking for a candidate with:

• Competence – someone who can learn quickly, understand operations, manage details, and execute consistently.
• Grit – someone who can handle pressure, solve problems, and stay committed when the work is challenging.
• Accountability – someone who takes ownership, follows through, and does not make excuses.
• Adaptability – someone who accepts feedback, learns from mistakes, and applies what was learned immediately.
• Discipline – someone who can follow company standards, enforce procedures, and complete required reporting.
• Career mindset – someone who wants to grow with a company that is building toward multiple bakery café locations.
• Team-first leadership – someone who understands that managers must support the team, protect the customer experience, and uphold the standards of the business.
• Customer service mastery – must lead by example with hospitality that turns first-time guests into regulars; this is a core, non-negotiable requirement of the role. Working knowledge of marketing or sales-driving tactics (social media, local promotions, loyalty programs) is a strong bonus.

This is not the right role for someone who wants a narrow job description, a fixed schedule, or a position where every responsibility is already perfectly organized. We need someone who can help create structure, improve systems, follow procedures, and grow with the company.

• Support the ownership team in daily bakery café operations.
• Learn, implement, and enforce company standards and operating procedures.
• Help maintain high standards for customer service, cleanliness, product quality, and guest experience.
• Manage POS and credit card systems during business hours.
• Serve as a point of contact for catering and special orders.
• Assist with daily inventory counts, product availability, ordering, receiving, and waste control.
• Help manage deliveries, merchandise, ingredients, and store supplies.
• Regularly inspect the café to ensure standards are being maintained.
• Support basic store maintenance needs and coordinate issues with the appropriate parties.
• Act as a substitute for the General Manager when needed.

• Complete required daily, weekly, and monthly reporting.
• Track and report sales, labor, inventory, waste, customer…