Microsoft 365 Collaboration Engineer

H2O America is actively seeking talented, driven and effective applicants for the position of Microsoft 365 Collaboration Engineer to join our dynamic team. We offer a challenging and rewarding work environment along with a competitive salary and an excellent benefits package.

H2O America is the parent organization of the following subsidiary companies:
San Jose Water, Connecticut Water, Maine Water, and Texas Water. We sustain life by delivering high-quality water and exceptional service while investing in the health and vitality of the communities we serve.

The Microsoft 365 Collaboration Engineer is responsible for the design, administration, optimization, security, and user enablement of Microsoft 365 collaboration services. This role focuses on delivering a secure, reliable, and intuitive digital workplace experience across Microsoft Teams, SharePoint Online, One Drive for Business, Exchange Online, Microsoft Viva, Microsoft Stream, Microsoft Forms, Power Platform integrations, and related Microsoft 365 services
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The ideal candidate combines strong technical administration skills with business-facing collaboration expertise. This individual will partner with IT operations, cybersecurity, compliance, business units, service desk, and project teams to improve productivity, governance, adoption, and operational support of the Microsoft 365 ecosystem.

• Administer and support Microsoft 365 collaboration services including Microsoft Teams, SharePoint Online, One Drive for Business, Microsoft 365 Groups, Exchange Online collaboration features, Planner, Loop, Stream, Forms, Viva, and related workloads
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• Configure and manage Microsoft Teams policies, meeting policies, messaging policies, app policies, external access, guest access, channel governance, Teams templates, and lifecycle settings.
• Administer SharePoint Online sites, hub sites, permissions, site collections, sharing policies, storage, metadata, information architecture, and site lifecycle management.
• Manage One Drive for Business configuration, sync policies, sharing controls, retention settings, and user support needs.
• Support Microsoft 365 Groups lifecycle, naming policies, expiration policies, ownership governance, and access reviews.
• Monitor Microsoft 365 service health, usage, adoption, and operational performance.

• Develop, implement, and maintain governance standards for Teams, SharePoint, One Drive, guest access, external sharing, and Microsoft 365 Groups.
• Partner with cybersecurity and compliance teams to align Microsoft 365 collaboration services with security, privacy, retention, and regulatory requirements.
• Configure collaboration-related security controls such as conditional access alignment, sensitivity labels, data loss prevention policies, retention labels, information barriers, audit logging, and access reviews.
• Support secure external collaboration with vendors, partners, contractors, and third parties.
• Participate in risk assessments and remediation efforts related to Microsoft 365 collaboration services.

• Partner with business stakeholders to understand collaboration needs and translate requirements into Microsoft 365 solutions.
• Promote effective use of Teams, SharePoint, One Drive, Viva, and related tools through training, documentation, standards, and best practices.
• Create and maintain user-facing guides, knowledge base articles, FAQs, governance playbooks, and support documentation.
• Support change management and adoption campaigns for new Microsoft 365 features and collaboration capabilities.
• Provide guidance on replacing legacy file shares, email-based…