Branch Manager

Overview

Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility.

• Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals.
• Leads team through coaching, performance management, and setting priority.
• Builds and develops branch staff.
• Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions.
• Proactively prospects and grows Business Banking relationships through outreach.
• Builds the bank’s presence in the community.
• Conducts interviews and selects employees based on staffing model.
• Actively models and coaches customer service and needs determination behaviors.
• Reinforces and maintains accountability for execution of Retail strategy.
• Ensures operational and requirements are maintained, to include consumer and business banking guidelines.
• Ensures compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets.
• Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers.
• Provides coaching and guidance to improve and reduce future problem resolution/escalations.
• Engages with all team members and business partners as appropriate.
• Independently processes all Business Banking loan requests up to $100,000.
• Proactively bundles products and services as appropriate.
• Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promotes an environment that supports a culture of belonging and reflects the M&T Bank brand.
• Maintains M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Completes other related duties as assigned.
• Exercises usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
• Reports to a Retail Regional Manager; leads the branch team to achieve annual sales and profitability goals, and has a sound working knowledge of overall branch operations.
• Establishes and maintains federal registration requirements outlined in the SAFE Act.
• Stays current on operational, product, and system changes/enhancements, and demonstrates good risk management decisions.
• Maintains insurance licensing minimum expectations as outlined in MTS Licensed Banker Academy document and Business Banking Specialist minimum expectations set by both the Branch and Retail Regional Manager.
• Serves majority of time growing business through proactive sales and outside calling activities, while servicing existing customers as needed.
• Builds productive partnerships with appropriate areas of the bank to ensure customer, service, and employee issues are resolved timely and accurately.
• Takes full ownership of customer issues until they are completely resolved.

• Bachelor’s degree, or equivalent, with at least four (4) years of relevant experience.
• Minimum three years of sales experience.
• Minimum two years of managerial experience or proven leadership abilities.
• At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing required within 18 months of entry into position; training provided within 6 months.
• M&T Business Banking Specialist licensing required within 18 months of hire.
• Demonstrated strong knowledge of Business Banking products, services, and client relationship management.
• M&T Way Certified, Precision Leadership Certified.
• Bi-lingual in Spanish preferred.
• Proficiency with common PC software, including Microsoft Office word processing and spreadsheets.
• Experience with Internet and email preferred.
• Demonstrated sales/business development experience with success.
• Fundamental understanding of profitability.
• Excellent…