Retail Sales Associate

Retail Sales Associate – Full Time (AAA Club Alliance, 34 Shunpike Road Suite 20 Cromwell, CT 06416).

Starting base compensation $18.82 to $24.07 per hour, incentive pay average $162–389 per month. Store hours Monday-Friday 9:00a.m.–5:30p.m., Saturday 9:00a.m.–1:00p.m. No Sundays. 37.5‑hour work week. Full‑time associates accrue up to three weeks paid time off during the first year.

• Consistently upsell and cross‑sell AAA products (new memberships, credit cards, insurance referrals).
• Assist members in planning domestic travel vacations (car rentals, hotels, vacation packages, maps, tour books, triptiks).
• Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
• Provide backup in cashiering, tagging, title, and IDEMIA services if applicable.

• Previous sales and customer service experience with ability to drive results and exceed expectations.
• Effective written and oral communication skills to engage customers and articulate AAA membership value.
• Proficiency navigating multiple websites and programs; computer skills essential for multitasking in a fast‑paced retail environment.
• Notary Public designation or willingness to obtain within six months of employment.
• Basic geography knowledge beneficial.
• High school diploma or equivalent required.
• Satisfactory pre‑ and post‑employment screening results (criminal, drug, state, and vendor specific screenings).
• Ability to obtain necessary membership license (or other required licenses) as needed to perform essential functions.

• Medical, Dental, and Vision plan options.
• Up to two weeks paid parental leave.
• 401(k) plan with company match up to 7%.
• More than two weeks of paid time off within the first year.
• Paid company holidays.
• Company‑provided volunteer opportunities – one volunteer day per year.
• Free AAA Membership.
• Continual learning reimbursement up to $5,250 per year.

Job category:
Sales. Positions may be work‑from‑home or remote; the primary residence must reside within AAA Club Alliance’s operating footprint in Washington, D.C. and 13 states (Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, West Virginia).

ACA is an equal‑opportunity employer and complies with all applicable federal, state, and local employment practices laws. AAA Club Alliance complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. For accommodation inquiries, contact